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Cafe Team Leader

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Horizon Leisure Centres

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Location:
United Kingdom , Waterlooville

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Category:
-

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Contract Type:
Not provided

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Salary:

27476.80 GBP / Year
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Job Description:

To be responsible for the day to day management and operation of the Café, driving profit margin through controlled costs and maximising revenue. You’ll be working within our Operations Team and directly reporting to the General Manager.

Job Responsibility:

  • Ensure that Cafe opening and closing procedures are followed at all times
  • Be responsible for staff rotas within budgeted hours
  • Be responsible for all people management supporting with any performance issues
  • Lead on all stock rotation, ensuring low wastage levels
  • Manage efficient café stock levels and vending machines, placing orders as necessary
  • Be responsible for tracking all wastage, working with Finance to ensure this is processed accurately and efficiently
  • Manage and oversee cleanliness and standards, always ensuring compliance with Food Safety standards
  • Comply with all hygiene regulations and maintain comprehensive, up to date records
  • Be responsible for the maintenance of all Café and vending equipment, reporting any defects/faults with suppliers
  • Plan ahead so to maximise café revenue on any booked Centre events
  • Initiate new ideas to improve the level of service and facilities available to customer’s
  • Be involved in designing new menu’s, based on customer feedback
  • Contribute to commercial ideas, such as specials, seasonal foods/drinks and events
  • Effectively train team members on all company service standards, such as the Horizon HELLO
  • Collaborate with marketing on effectively promoting our Cafés
  • Support the business with new team member inductions
  • Be responsible for minimising the environmental, health and safety risks in the workplace and for reporting potential risks, real accidents, and near misses to relevant managers

Requirements:

  • Excellent customer service skills
  • Ability to work to tight deadlines and prioritise under pressure
  • Strong leadership skills with the ability to engage and motivate others
  • Strong creativity, resourcefulness, and excellent attention to detail
  • Excellent team player
  • Good commercial awareness
  • Basic computer literacy
  • Experience of working in the catering/licensed trade
  • Computer literate and basic ability in Excel and Word applications
  • Experience in the management and training of staff
  • Food Hygiene Certificate
What we offer:
  • Free access to our award-winning gym’s and exercise classes for you and a +1
  • Employee discounts and wellbeing platform
  • Healthcare Cash plan
  • Free 24/7 access to GPs using our SmartHealth plan
  • Employee Assistance Programme - support for when you need it most
  • 23 days annual leave + 8 days bank holiday
  • Internal recognition schemes
  • Opportunities for training, development and progression
  • Free onsite parking - subject to availability
  • Hybrid and family friendly policies
  • Generous company sick pay scheme
  • Employee referral scheme
  • Company pension scheme
  • Death in service benefit

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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