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Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Cafe Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
Job Responsibility:
Cafe Supervision - must be confident and capable to be a lone worker
Quality Control - monitor coffee quality, presentation, and service standards to ensure they meet or exceed customer expectations
Time Management - as a lone worker, excellent time management is a must
Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns
Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy
Be curious, solicit feedback from clients to continuously improve catering services
Requirements:
Previous experience as a barista
Have a contagious passion for coffee and customer service
Excellent organisational abilities
high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Works according to the BaxterStorey core values
What we offer:
28 Days holiday including bank holidays, pro rata
Plus your birthday off
3 volunteering days
3 days grandparent leave
24 week’s enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeships opportunities for all experience levels