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Cafe Supervisor

United Kingdom, Cheltenham 13.00 GBP / Hour · Job Posted January 13, 2026
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Job Description

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Cafe Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Job Responsibility

  • Cafe Supervision - must be confident and capable to be a lone worker
  • Quality Control - monitor coffee quality, presentation, and service standards to ensure they meet or exceed customer expectations
  • Time Management - as a lone worker, excellent time management is a must
  • Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns
  • Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy
  • Be curious, solicit feedback from clients to continuously improve catering services

Requirements

  • Previous experience as a barista
  • Have a contagious passion for coffee and customer service
  • Excellent organisational abilities
  • high attention to detail
  • Concise and effective verbal and written communication
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective
  • Works according to the BaxterStorey core values

What we offer

  • 28 Days holiday including bank holidays, pro rata
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 week’s enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our Perkbox app
  • high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme

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