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Here at the Hollies Farm Shop we’re looking for a hands-on, people-focused FOH/Kitchen Shift Lead to join our vibrant team. This is a dynamic split role where you’ll lead both front-of-house service and support our kitchen team, ensuring every guest enjoys exceptional food and a warm, memorable experience. You’ll be the link between the Front of house and kitchen pass, coordinating service, maintaining high standards, and motivating the team to deliver excellence. From distributing food and drink to greeting guests with genuine warmth, you’ll set the tone for quality and hospitality. As Shift leader you will support the Café Manager in overseeing daily operations, leading the front-of-house team, and ensuring excellent customer service. This role is hands-on and requires strong leadership, organiastional skills, and a passion for hospitality.
Job Responsibility
Oversee day-to-day café operations, creating shift briefs to ensure smooth service
Maintain high standards of customer service and product quality
Oversee opening and closing procedures
Complying with HACCP procedures and daily Logit reports
Monitor stock levels, wastage and assist with ordering and inventory control
Handle cash control, daily takings, and appropriate reporting
Lead, motivate, and support café staff during shifts
Assist with staff training and onboarding
Allocate duties and manage shift coverage
Ensure team compliance with company policies and procedures
Handle customer feedback, complaints, and service issues professionally
Build positive relationships with regular customers
Ensure the café environment is welcoming, clean, and organised in all areas
Ensure compliance with food safety, hygiene, and workplace health and safety standards
Monitor cleanliness and presentation of all front-of-house areas, including seatings areas
Support quality control for food and beverage preparation, maintaining consistency
Assist with cash handling, POS reconciliation, and daily reporting
Support the Café/takeaway Manager with rostering and operational planning
Communicate effectively with management regarding issues or improvements
Requirements
Previous experience in a café/takeaway role
Strong leadership and communication skills
Excellent customer service and problem-solving abilities
Ability to work under pressure in a fast-paced environment
Basic computer and POS system knowledge and willingness to learn