Cafe Manager Job at OysterLink (Baltimore)

Job Description

Urban Air Adventure Parks is a leading company in the indoor adventure park and location-based entertainment industry. Founded and based in Dallas, Urban Air pioneered the adventure park concept that combines thrilling attractions with family-friendly environments. As the largest operator of adventure parks globally, Urban Air is dedicated to providing fun and enriching experiences that encourage kids and families to aim higher and achieve things they never thought possible. The Urban Air brand is known for high standards of safety, customer service, and innovation, making it a popular destination for entertainment and recreation across an expanding network of locations.

Job Responsibility

Support the proper execution of all processes, systems and standards
Ensure all deliveries are received correctly and logged
Maintain effective inventory control, storage, and rotation to minimize wastage
Manage the Café Team, ensuring they always work to the expected standards
Adhere to scheduled shifts and is willing to stay beyond when business or circumstances dictate
Train Café staff in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and ensure these standards are always maintained
Set a high standard and good example for Café staff regarding cleanliness and hygiene, including a regular deep clean schedule
Maintain a clear, well-organized and easy-to-access Café
Handle guest concerns regarding the Café
Participate in regular staff meetings and training as and when required
Other duties as tasked by General Manager

Requirements

Ability to lead, motivate and empower team members
Ability to align team members with Urban Air culture by balancing seriousness and having fun
Ability to take initiative
Excellent interpersonal and communication skills
Ability to recognize problems and problem-solve
Ability to set goals and convert plans into action
Ability to see patterns in performance and strategize solutions
Exercise good judgment in decision making
Open to feedback and self-improvement
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
Serve as a role model by demonstrating and upholding Urban Air policies and standards
Minimum of high school diploma or equivalent required, some college preferred
Minimum of two (2) years’ previous F&B experience (quick service and/or restaurant experience)
1-3 years’ management experience in the hospitality field preferred
Must have a current ServSafe or similar Food Handling Certification, or be willing to attain within the first 30 days of employment

What we offer

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development

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