Cafe Manager

• Manage and coordinate day-to-day café operations to ensure efficient service delivery and consistent customer satisfaction
• Plan and organise seasonal promotions, specials, and in-house events to attract and retain customers
• Collaborate with chefs and kitchen staff on menu planning – including new dish development, cost control, and ensuring consistent food quality and presentation
• Monitor customer satisfaction and respond professionally to feedback or complaints
• Implement and maintain rigorous food safety, hygiene, and workplace safety standards
• oversee cleanliness of dining and service areas
• Create and manage staff rosters in line with business needs and labor budget targets
• Handle staff recruitment, onboarding, training, supervision, and periodic performance review to maintain a competent and motivated team
• Manage inventory and stock control: order supplies, negotiate with suppliers, and maintain accurate purchasing and payment records
• Oversee cash-handling procedures, POS operations, banking, and daily reconciliations — ensuring accurate financial controls
• Assist the Director in sales forecasting, budgeting, and reviewing financial performance to support business planning and growth
• Manage reservations and customer bookings, ensuring efficient guest flow and high-quality service coordination
• Ensure compliance with all company policies, procedures, and relevant health and safety regulations

• Relevant Qualification
• At least 3 years of working experience is preferred
• Customer service oriented
• Excellent communication and interpersonal skills
• Able to lead and manage the team
• Passionate about good food, coffee culture, and delivering high standards of service
• Creative and motivated, with initiative and a positive attitude
• Able to work independently with minimal supervision, yet also function well in a team
• Professional in appearance and attitude
• reliable and committed
• Enthusiastic, energetic, and driven to build a friendly, respectful workplace culture

On the job trainings