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Cafe Manager

14forty.co.uk Logo

14forty

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Location:
United Kingdom , York

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Category:
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Contract Type:
Employment contract

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Salary:

33000.00 GBP / Year
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Job Description:

We’re looking for a motivated and proactive Café Manager to take charge of the day-to-day catering operations at the National Railway Museum in York. This is a hands-on role where you will not only manage and develop your team but also actively work alongside them to deliver exceptional service and product quality. As Café Manager, you will be at the heart of the operation, ensuring the café runs smoothly, meets financial targets, and provides an outstanding visitor experience.

Job Responsibility:

  • Lead, coach, and work alongside your team, providing hands-on support during service to deliver excellent customer experiences
  • Deliver exceptional customer experiences, ensuring service and product quality exceed expectations
  • Manage all operational and financial aspects of the café, including P&L responsibility, budgeting, forecasting, and cost control
  • Drive sales growth through staff engagement, promotions, and proactive marketing initiatives
  • Ensure compliance with health & safety, food safety, profit protection, and company policies
  • Build strong relationships with the General Manager, clients, and visitors to enhance satisfaction and retention
  • Monitor performance, identify areas for improvement, and implement action plans
  • Maintain accurate operational records, including reporting, stock control, and documentation

Requirements:

  • Proven experience managing successful teams in a café, retail catering, or public catering environment
  • Hands-on leadership style, comfortable working alongside your team during busy service periods
  • Strong operational experience and a clear understanding of P&L management and commercial awareness
  • Results-driven, with the ability to motivate and hold teams accountable
  • Confident and capable of challenging existing practices and introducing improvements
  • Flexible, adaptable, and able to thrive in a fast-paced, visitor-focused environment
  • Proficient in IT and computer systems relevant to hospitality management

Nice to have:

  • Experience in contract catering or working closely with key stakeholders
  • Experience managing operations with fluctuating demand and high customer service expectations
What we offer:
  • 20 days annual leave plus bank holidays
  • Free meals on duty
  • Free on-site parking
  • Exclusive travel discounts
  • Access to wellness, mindfulness, and fitness classes
  • Digital GP services for you and your family
  • Up to 44% off cinema tickets
  • Contributory pension scheme
  • Career Pathways and MyLearning development programmes

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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