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The Café Executive is responsible for the smooth day-to-day operation of the café within the facility, ensuring high standards of food quality, hygiene, customer service, and compliance with facilities management policies.
Job Responsibility:
Oversee daily café operations including food service, beverage preparation, and counter management
Ensure timely opening and closing of the café as per facility schedules
Maintain high standards of customer service for employees, visitors, and guests
Coordinate with food vendors, pantry suppliers, and service contractors
Ensure service-level agreements (SLAs) are met
Report maintenance issues related to café equipment, plumbing, or electrical systems
Ensure compliance with food safety, hygiene, and sanitation standards
Monitor cleanliness of café, pantry, storage, and dining areas
Follow health, safety, and facilities management policies
Monitor inventory levels of food items, beverages, and consumables
Place requisitions and maintain stock records
Minimize wastage and control operational costs
Supervise café staff and support staff
Ensure proper grooming, uniforms, and behavior standards
Assist in staff scheduling and attendance tracking
Maintain daily operational reports, feedback logs, and incident reports
Share customer feedback and improvement suggestions with management
Requirements:
Diploma or degree in Hotel Management, Hospitality, or Facilities Management preferred
2–4 years of experience in café operations, hospitality, or soft services within facilities management
Experience in corporate, commercial, or industrial facilities is an advantage
Knowledge of café or food service operations
Understanding of facilities management practices
Strong communication and customer service skills
Basic knowledge of food safety and hygiene standards
Ability to multitask and work in a fast-paced environment