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Café Coach

United States, Philadelphia Employment contract 95000.00 - 105000.00 USD / Year · Job Posted June 03, 2026
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Job Description

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience. As the Café Coach, you'll have the unique role of leading a Café team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Café Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.

Job Responsibility

  • Leading a Café team and facilitating legendary experiences for our Customers
  • Building alliances with local organizations and collaborating with vendors to generate new business
  • Being a trusted mentor and guide for individual development and overall team performance
  • Leading by example and helping Café Ambassadors develop professionally, personally, and as a high-performing team
  • Taking pride in maintaining the physical space and coaching Café Ambassadors to create a welcoming environment
  • Driving continuous improvement
  • Working with local businesses, nonprofits and charities to plan events both in and outside of the Café
  • Showcasing what's possible in our physical space and how to easily navigate our mobile and online experience
  • Working with an energized team of Café Ambassadors

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 2 years of Customer, Retail, or Financial Services experience
  • At least 1 year of People Management experience or 2 years Retail Bank Experience

Nice to have

  • Bachelor's Degree
  • 3+ years of Customer, Retail, or Financial Services experience
  • 2+ years of People Management experience

What we offer

  • Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits

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