This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Café Coach role at Capital One Café, a welcoming environment where customers can try digital and financial tools, get coffee, and connect. The role leads a team to enhance the financial lives of people in the community, building local alliances and generating new business.
Job Responsibility:
Lead a Café team and facilitate legendary experiences for Customers
Build alliances with local organizations and collaborate with vendors to generate new business
Mentor and guide Café Ambassador team for individual development and overall team performance
Maintain the physical space and coach Café Ambassadors to create a welcoming environment
Drive continuous improvement
Connect with Café visitors and regulars
Work with local businesses, nonprofits and charities to plan events
Learn and teach Capital One products, services and experiences
Showcase digital tools and how to navigate mobile and online experience
Provide customer assistance and advice
Requirements:
High School Diploma, GED, or Equivalent Certification
At least 2 years of Customer, Retail, or Financial Services experience
At least 1 year of People Management experience or 2 years Retail Bank Experience
Nice to have:
3+ years of Customer, Retail, or Financial Services experience
2+ years of People Management experience
Bachelor's Degree
What we offer:
Performance based incentive compensation (cash bonus(es) and/or long term incentives)
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support total well-being