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Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other). It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve.
Job Responsibility:
Lead a Café team and facilitate legendary experiences for Customers
Build alliances with local organizations and collaborate with vendors to generate new business
Mentor and guide Café Ambassadors for individual development and team performance
Maintain the physical space and coach Café Ambassadors to create a welcoming environment
Work with local businesses, nonprofits and charities to plan events
Showcase Capital One's products, services and experiences
Assist customers and steer them toward their financial goals
Requirements:
High School Diploma, GED, or Equivalent Certification
At least 2 years of Customer, Retail, or Financial Services experience
At least 1 year of People Management experience or 2 years Retail Bank Experience
Nice to have:
At least 3 years of Customer, Retail, or Financial Services experience
At least 2 years of People Management experience
Bachelor's Degree
What we offer:
Performance based incentive compensation (cash bonus(es) and/or long term incentives)
Comprehensive, competitive, and inclusive set of health, financial and other benefits