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Café Ambassador- Downtown Detroit. The Role: Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. You won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.
Job Responsibility:
Be a Natural Connector: Proactively engage with guests in a high-energy environment
Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation
Simplify the Complex: Guide customers through our digital ecosystem
Facilitate Purposeful Impact: Host and support local events that promote financial health
Advocate & Problem-Solve: Advocate for customers, problem solve, and own issue resolution
Act as a Culture Carrier: Foster a supportive, inclusive environment
Stay Agile & Engaged: Be on the move and active throughout the day
Requirements:
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
Nice to have:
Associate’s degree
2+ years of banking experience
2+ years of Retail or Customer-facing experience
Proficient in G-Suite
Strong written and oral communication skills
What we offer:
Day 1 coverage for Medical, Dental, Vision and Prescriptions