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The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.
Job Responsibility:
Proactively engage with guests in a high-energy environment
Share the value of Capital One's products and services through genuine conversation
Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges
Host and support local events that promote financial health
Advocate for our customers, problem solve, and own issue resolution
Foster a supportive, inclusive environment
Stay agile and engaged, moving through the Cafe
Requirements:
High School Diploma, GED, or Equivalent Certification
At least 1 year of Retail, Sales, or Customer Service experience
Nice to have:
Associate’s degree
2+ years of banking experience
2+ years of Retail or Customer-facing experience
Proficient in G-Suite
Strong written and oral communication skills
What we offer:
Day 1 coverage for Medical, Dental, Vision and Prescriptions