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Capital One Logo Capital One · Customer Service

Café Ambassador - South Lake Union

United States, Seattle Employment contract 52624.00 - 57408.00 USD / Year · Job Posted May 04, 2026
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Job Description

The Role: Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

Job Responsibility

  • Proactively engage with guests in a high-energy environment
  • Share the value of Capital One’s products and services through genuine conversation
  • Guide customers through our digital ecosystem
  • Host and support local events that promote financial health
  • Advocate for our customers, problem solve, and own issue resolution
  • Foster a supportive, inclusive environment where every guest feels welcome
  • Stay Agile & Engaged

Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 1 year of Retail, Sales, or Customer Service experience

Nice to have

  • Associate’s degree
  • 2+ years of banking experience
  • 2+ years of Retail or Customer-facing experience
  • Proficient in G-Suite
  • Strong written and oral communication skills

What we offer

  • Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
  • Paid Time Off
  • Education Assistance
  • Matching 401(k) contribution up to 7.5%
  • Paid Parental Leave
  • Mental Health support
  • Back-up Child or Elder Care
  • Custom beverage while working
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