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CAD Systems Analyst

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Robert Half

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Location:
United States , Daytona Beach

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking an experienced Application Support Analyst to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center.

Job Responsibility:

  • Serve as the primary internal owner of the public safety application platform (CAD or similar)
  • Provide day‑to‑day application support, troubleshooting, and system analysis
  • Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies
  • Support configuration, enhancements, upgrades, and new service connections as the platform evolves
  • Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical requirements
  • Collaborate with IT teams and external vendors to resolve issues and ensure system stability and performance

Requirements:

  • Experience supporting 911, CAD, or emergency communications systems
  • Background in ERP or enterprise-level application support, with strong SQL or analytical capabilities
  • Experience working in multi‑agency or mission‑critical environments (public safety preferred)
  • Ability to partner with frontline operational teams to gather requirements and improve system processes

Nice to have:

  • Experience with any major CAD or public safety software platform
  • Strong SQL experience for querying, data validation, and issue analysis
  • Familiarity with dispatch center workflows and emergency response operations
  • Ability to manage vendor relationships and coordinate technical troubleshooting
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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