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We are seeking an experienced Application Support Analyst to support and maintain our county’s public safety dispatch and operations systems. The core platform is already implemented, and this role will serve as the dedicated internal resource responsible for ongoing system support, optimization, and integration work across police, fire, EMS, and the communications center.
Job Responsibility:
Serve as the primary internal owner of the public safety application platform (CAD or similar)
Provide day‑to‑day application support, troubleshooting, and system analysis
Monitor and maintain backend data feeds, interfaces, and integrations across multiple agencies
Support configuration, enhancements, upgrades, and new service connections as the platform evolves
Work closely with dispatchers, call‑takers, and communications center leadership to understand workflows and translate operational needs into technical requirements
Collaborate with IT teams and external vendors to resolve issues and ensure system stability and performance
Requirements:
Experience supporting 911, CAD, or emergency communications systems
Background in ERP or enterprise-level application support, with strong SQL or analytical capabilities
Experience working in multi‑agency or mission‑critical environments (public safety preferred)
Ability to partner with frontline operational teams to gather requirements and improve system processes
Nice to have:
Experience with any major CAD or public safety software platform
Strong SQL experience for querying, data validation, and issue analysis
Familiarity with dispatch center workflows and emergency response operations
Ability to manage vendor relationships and coordinate technical troubleshooting