Cable Puller Job at NTT DATA (Remote)

Job Description

As a Services Technician, you will be responsible for equipment setup, software configuration, and providing technical support to clients. This role requires collaboration with the engineering team, troubleshooting hardware issues, and maintaining servers and network hardware. A high school diploma and relevant experience in IT are preferred.

Job Responsibility

Provides support when problems arise and maintains a log and/or list of all the required repairs
Carries out routine server and/or network maintenance tasks
Does setup and maintenance of backup systems for desktops and file servers
Engages with clients and may assist with software and hardware installation and break/fix function at basic to moderate levels of complexity
Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable
Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client
Proactively monitors the ITSM queues
Supports the achievement of goals through completion of own tasks under general supervision
Performs any other related task as required

Requirements

High school diploma or equivalent qualification
Relevant vendor and product certification together with the required vocational training completed preferred
A+ certification is beneficial, but not crucial
Some related experience grained within a similar IT environment
Some related experience with the relevant operating systems on server platforms
Displays good interpersonal skills
Good verbal and written communication skills
Good problem-solving skills
Ability to work as part of a team and communicate and work across different cultures and social groups
Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience
Ability to adapt to different requirements/scenarios
Basic Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers)

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Cable Puller

Job Description

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