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Cable Puller

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NTT DATA

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Location:
United States of America , Remote

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Services Technician, you will be responsible for equipment setup, software configuration, and providing technical support to clients. This role requires collaboration with the engineering team, troubleshooting hardware issues, and maintaining servers and network hardware. A high school diploma and relevant experience in IT are preferred.

Job Responsibility:

  • Provides support when problems arise and maintains a log and/or list of all the required repairs
  • Carries out routine server and/or network maintenance tasks
  • Does setup and maintenance of backup systems for desktops and file servers
  • Engages with clients and may assist with software and hardware installation and break/fix function at basic to moderate levels of complexity
  • Ensures the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
  • Tests installations and assist with fixing performance issues of installed software, escalating problems where applicable
  • Contributes to client engagement and the success of the team by working with the team to ensure a quality solution for the client
  • Proactively monitors the ITSM queues
  • Supports the achievement of goals through completion of own tasks under general supervision
  • Performs any other related task as required

Requirements:

  • High school diploma or equivalent qualification
  • Relevant vendor and product certification together with the required vocational training completed preferred
  • A+ certification is beneficial, but not crucial
  • Some related experience grained within a similar IT environment
  • Some related experience with the relevant operating systems on server platforms
  • Displays good interpersonal skills
  • Good verbal and written communication skills
  • Good problem-solving skills
  • Ability to work as part of a team and communicate and work across different cultures and social groups
  • Ability to place the client at the forefront of all interactions, understanding their requirements and creating a positive client experience
  • Ability to adapt to different requirements/scenarios
  • Basic Active Directory knowledge (moving of user/computers accounts between OUs/disabling computers)

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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