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TUI Logo TUI · Hospitality and Tourism

Cabin Crew

United Kingdom, Norwich · Job Posted December 01, 2025
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Job Description

Are you ready to take your career to new heights? At TUI, we’re looking for positive and dedicated colleagues to join our team as Cabin Crew. If you have a passion for travel, enjoy delivering great customer service, and a commitment to safety, we want to hear from you!

Job Responsibility

  • Deliver exceptional customer service with a ‘sales through service’ mind-set
  • Ensure customer satisfaction is at the heart of everything you do
  • Prioritize the safety of our customers, implementing all safety, first aid and service procedures and being disciplined to follow these
  • Always be looking for opportunities to grow and develop
  • Be a confident communicator, demonstrating emotional intelligence, adapting your style to quickly build relationships with customers and colleagues
  • Work as a team to deliver results
  • Be flexible and adaptable, to embrace change and the unexpected, from roster adjustments to onboard emergencies, mastering new tech and encouraging others to do the same

Requirements

  • Passionate about delivering exceptional customer service and going the extra mile
  • Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently
  • Skilled at handling multiple priorities, solving problems, and staying composed even under pressure
  • A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues
  • Flexible and positive mindset, ready for a role where no two days are the same
  • You’re 18 years of age on 1st March 2026
  • You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor
  • Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
  • You’re able to swim at least 25 meters
  • You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
  • You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
  • Able to work shifts across a 24/7 flight programme and be able to report in uniform at Base in 90 minutes
  • Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel
  • Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines

What we offer

  • Fantastic holiday benefits including discounts, special offers and life assurance
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
  • Complimentary uniform and work-related airport parking
  • Excellent rates with foreign exchange
  • Pension scheme
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