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Are you passionate about driving operational excellence through data-driven insights? Join our TUI Airline team as a Cabin Crew Operational Performance Analyst where you'll play a pivotal role in enhancing performance across our global cabin crew network. You will focus on data-driven management of key performance areas such as On-Time Cabin Crew Performance, Absence & Welfare, Revenue Generation, and other critical operational metrics. By collecting, analysing, and reporting SLA and KPI data, you’ll transform insights into actionable measures that improve operational efficiency, elevate customer experience, and drive business success.
Job Responsibility:
Lead the design and continuous evolution of a robust reporting framework for Cabin Crew Management
Collaborate with Data & Analytics to deliver scalable, intuitive dashboards and tools
Champion cabin crew performance by identifying trends, implementing targeted improvement initiatives, and driving measurable outcomes
Partner with Cabin Crew Divisional Managers to lead cross-network performance initiatives
Deliver tailored daily, weekly, monthly, and seasonal performance reports
Respond to ad hoc analysis requests from airline and group stakeholders
Develop compelling presentations that translate complex information into clear narratives
Requirements:
Excellent IT skills and experience using analytics software (Tableau), Excel and PowerPoint to transform data into meaningful insights
Comfortable working with data and analytical tools to drive performance improvements
Strong communication skills to convey performance results clearly in multiple formats to various audiences across a global organisation
Strong business English, both spoken and written
Nice to have:
Operational experience and understanding of Cabin Crew Operations
Interpersonal skills to build trust, rapport, and productive relationships with stakeholders at all levels
Self-motivation to work independently while also thriving as part of a collaborative team environment
What we offer:
Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Dynamic working environment
Access to the TUI Learning Hub
Opportunities to work on global projects and teams
Involvement with local charity and sustainability initiatives