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Cabin Crew member

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TUI

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Location:
United Kingdom , Bristol

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Join TUI Airways as an Apprentice Cabin Crew Member to ensure every customer’s journey is safe, comfortable, and enjoyable. Complete a 9-month apprenticeship to achieve a Level 3 Apprenticeship Standard (equivalent to two A Levels). Deliver exceptional customer service, ensure safety procedures, and adapt to change while working with a collaborative team.

Job Responsibility:

  • Deliver exceptional customer service with a ‘sales through service’ mind-set
  • Customer satisfaction is at the heart of everything you do
  • Ensure the safety of customers by implementing all safety, first aid and service procedures
  • Confidently communicate and build relationships with customers and colleagues
  • Work as a team to deliver results
  • Adapt to change and unexpected situations such as roster adjustments, emergencies, or mastering new tech

Requirements:

  • Passionate about delivering exceptional customer service and going the extra mile
  • Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently
  • Skilled at handling multiple priorities, solving problems, and staying composed even under pressure
  • A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues
  • Flexible and positive mindset, ready for a role where no two days are the same
  • You’re 18 years of age on 1St March 2026
  • You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor
  • Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
  • You’re able to swim at least 25 meters
  • You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
  • You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
  • Able to work shifts across a 24/7 flight programme and be able to report in uniform at Base in 90 minutes
  • Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel
  • Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines
  • Hold GCSE (or equivalent) grade 4/C or above in English and Maths
  • Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date
What we offer:
  • Fantastic holiday benefits including discounts, special offers and life assurance
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
  • Complimentary uniform and work-related airport parking
  • Excellent rates with foreign exchange
  • Pension scheme

Additional Information:

Job Posted:
December 01, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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