Cabin Crew member Job at TUI (Bristol)

Job Description

Join TUI Airways as an Apprentice Cabin Crew Member to ensure every customer’s journey is safe, comfortable, and enjoyable. Complete a 9-month apprenticeship to achieve a Level 3 Apprenticeship Standard (equivalent to two A Levels). Deliver exceptional customer service, ensure safety procedures, and adapt to change while working with a collaborative team.

Job Responsibility

Deliver exceptional customer service with a ‘sales through service’ mind-set
Customer satisfaction is at the heart of everything you do
Ensure the safety of customers by implementing all safety, first aid and service procedures
Confidently communicate and build relationships with customers and colleagues
Work as a team to deliver results
Adapt to change and unexpected situations such as roster adjustments, emergencies, or mastering new tech

Requirements

Passionate about delivering exceptional customer service and going the extra mile
Motivated to complete and pass our training in Safety, First Aid & Service, then apply it confidently
Skilled at handling multiple priorities, solving problems, and staying composed even under pressure
A collaborative team player with strong communication, fluent in English for a smooth interaction with passengers and colleagues
Flexible and positive mindset, ready for a role where no two days are the same
You’re 18 years of age on 1St March 2026
You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor
Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
You’re able to swim at least 25 meters
You’re willing to undertake Psychoactive Testing and a UK CAA Cabin Crew Medical throughout employment
You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
Able to work shifts across a 24/7 flight programme and be able to report in uniform at Base in 90 minutes
Must hold a valid UK or Irish passport with 6 months validity and any necessary visas for travel
Successful candidates will be required to undergo background security checks, where positive results are required and provide proof of required vaccinations in accordance with company and regulatory guidelines
Hold GCSE (or equivalent) grade 4/C or above in English and Maths
Have lived in the UK or the EEA continuously for the three years immediately before the apprenticeship start date

What we offer

Fantastic holiday benefits including discounts, special offers and life assurance
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Free in-house training delivered by passionate, experienced instructors in an inspiring atmosphere
Complimentary uniform and work-related airport parking
Excellent rates with foreign exchange
Pension scheme

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