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The Cabana Services Manager is responsible for overseeing the daily operations of all cabana services and amenities at a resort, beach club, or recreational facility at one or more Carnival Corporation owned and operated global destination. This role ensures that all cabana offerings are managed efficiently and delivered at the highest level of service, providing guests with a seamless and exceptional experience. The Cabana Services Manager supervises cabana staff, coordinates scheduling, monitors service quality, and maintains cabana facilities to ensure cleanliness, safety, and operational readiness. Additionally, this role involves liaising with other departments, handling guest inquiries and special requests, enforcing health and safety protocols, and implementing operational standards to enhance the overall guest experience. The manager is also accountable for training, mentoring, and developing cabana team members to maintain consistent service excellence.
Job Responsibility:
Maintain scheduling of all cabana attendants
Assist with daily inventory processes and manage stock levels
Conduct daily inspections of cabana facilities
Monitor guest engagement and beach/cabana activities
Address guest requests, inquiries, and complaints, providing appropriate solutions
Manage communication with cabana team members
Oversee performance management, coaching, and training of cabana staff
Uphold environmental, safety, and company policies at all times
Promote a safe work environment and ensure adherence to safety competencies
Maintain company standards regarding dress, appearance, and hospitality
Extend professional greetings to all guests and crew consistently
Apply hospitality standards in all guest and crew areas
Monitor cabana operations to ensure quality, efficiency, and safety
Complete work logs and report operational issues to the Guest Experience Manager
Manage maintenance and proper functioning of all cabana equipment
Report damages or malfunctioning equipment, especially safety-related issues, and follow up as necessary
Document guest challenges and operational concerns for management review
Assist the Guest Experience Manager with tasks, special projects, or operational coordination as requested
Perform other duties assigned by management to support smooth cabana operations
Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures and any control related responsibility for financial data entered, stored, or reported via business systems within employee’s control
Requirements:
High school Diploma or GED or Associates degree in equivalent experience in Hospitality, Tourism, or related field is a plus
Minimum of 2 years’ experience in a beach club, resort, or hospitality environment, preferably with exposure to cabana, poolside, or recreational service operations
Proven guest-facing experience with strong customer service skills
Previous supervisory or leadership experience is desirable
Excellent written and verbal communication skills for interacting with guests, staff, and management
Proficient in Microsoft Office suite and other relevant computer applications for reporting, scheduling, and operational management
Strong organizational, multitasking, and critical thinking abilities to manage daily operations effectively
Knowledge of health, safety, and sanitation regulations relevant to outdoor hospitality environments
Basic understanding of chemicals and proper mixtures for maintaining cabana and recreational areas
Physically fit and able to work in outdoor environments for extended periods
Capable of lifting, standing, and walking for long periods, often in varying weather conditions
Demonstrates professionalism, attention to detail, and a proactive approach to problem-solving
Ability to mentor, train, and develop cabana staff to ensure high-quality service standards
Flexible to work varied shifts, including weekends, holidays, and evenings, based on operational needs
Nice to have:
Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques
Strong time management and organizational skills
Ability to maintain reliable and consistent attendance
Capacity to be punctual and meet deadlines
Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks
Ability to adhere to the company’s standards regarding dress and appearance
Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
Ability to work collaboratively in a team-oriented environment as necessary
Strong organizational and time-management skills, with the ability to multitask effectively
Excellent written and verbal communication and interpersonal skills
Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools
Detail orientated with a proactive approach to problem solving
Ability to multi-task and think critically
Problem-solving and decision-making abilities
Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines
Must be physically fit
Ability to work in an outdoor environment as needed
May need to stand for long periods of time
May be requested to work a shift schedule while at any of the destinations