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Airbus Logo Airbus · IT - Administration

C295 Field Service Representative

India, New Delhi · Job Posted February 21, 2026
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Job Description

The Field Service Representative (FSR) is a critical onsite role responsible for ensuring permanent technical support and representing Airbus Defence and Space (ADS) Customer Services for the C295 Platform at customer bases across India. The FSR acts as the single technical point of contact, dedicated to supporting the customer in ensuring safe, reliable, and economical aircraft operations.

Job Responsibility

  • Serve as the main daily interface between AD&S and the customer's maintenance and operational organizations during fleet acceptance, Entry Into Service (EIS), and ongoing services
  • Act as the focal point for all In-Service Support aspects, proactively detecting and solving AD&S faults/errors in operational/technical documentation, engineering support, spare parts discrepancies, and any contractual deviations
  • Assess perceived customer satisfaction and collect feedback to drive service improvement
  • Coordinate all customer visits, meetings, Working Parties, and necessary activities with different AD&S organizations and external suppliers on Main Operating Bases (MOBs)
  • Assist Programme Teams with planning, tracking, status reporting, and data analysis for internal and external stakeholders
  • Provide expert advice to the customer's technical personnel on troubleshooting, maintenance, repair procedures, modification embodiment, maintenance programs, and Ground Support Equipment (GSE)
  • Coordinate AD&S and customer maintenance teams for both heavy and line maintenance tasks to ensure optimal support
  • Lead, monitor, or advise AD&S maintenance teams and external organizations, and coordinate AD&S disciplines during technical investigations and problem-solving
  • Advise the customer on components warranty management, auxiliary workshop functions (Engines, Propellers, Batteries, etc.), and ensure correct processes are in place for technical/safety issue reporting
  • Ensure correct processes for implementing modifications (Service Bulletins, authorized repairs, etc.), assessing aircraft status, and coordinating maintenance plans for compliance
  • Collect, monitor, and report relevant operational, logistical, maintenance, and safety data to AD&S, and analyze fleet activity to recommend necessary improvements to maintenance schedules and practices
  • Report functionally to the Head of FSR, Service Programs, and AMTAC for fleet topic analysis and correction
  • Detect training requirements for customer maintainers/operators, coordinate necessary information to complete technician skills, and provide On-the-Job Training as required
  • Assist and coach the customer in tracking and solving technical faults across the fleet
  • Assess the compliance of local facilities, check spares requests prone to hamper availability, supervise IPL and GSE, and ensure proper import/export procedures and protocols are implemented
  • Provide technical and logistical support for Demonstration Tours and Ferry Flights as needed
  • Provide support for GSE validation

Requirements

  • Educated to an Aeronautical Engineering Degree level OR hold an EASA PART 66 rating
  • A minimum of 10 years of experience in a Part 145 or Part M organization within an airline and/or MRO environment
  • Type rating on C295 and/or ATR Family with PW 127 engines
  • Familiar with Aircraft Technical documentation usage
  • Negotiation level of English (mandatory)
  • Negotiation level of Hindi (mandatory)

Nice to have

  • Previous experience in handling military transport aircraft and/or propeller aircraft is highly desirable
  • Expertise within a Maintenance Control Center would be a plus
  • Highly motivated by customer support
  • Excellent interpersonal and communication skills
  • Demonstrated ability for team working in a challenging environment
  • Exhibits openness, dedication, and team spirit
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