C-sUAS Maintenance Field Service Representative

• Process calls/emails from fielded organizations relating to equipment issues/malfunctions
• Maintain phone/email coverage 0600-1800, M-F weekly
• Develop processes supporting fielded organizations
• Maintain and update list of fielded organizations and assigned equipment
• Open, update, and close workorders in COLTS
• Perform COLTS configuration management for Line Replaceable Units (LRU)
• Maintain and track Trouble Ticket status
• Track warranties and maintain logs of fielded systems
• Process and relay Trouble Ticket actions to appropriate OEM FSRs as required
• Maintain and provide daily Trouble Ticket status to Government Lead
• Maintain and provide monthly metrics to Government Lead
• Assemble, install, and configure new equipment, systems, and software at customer locations
• Perform routine inspections and preventative maintenance on equipment to ensure optimal performance and longevity
• Diagnosing and troubleshoot technical problems with products or systems, supporting timely and effective repairs
• Develop test, inspection and repair procedures
• Conduct training to customers and end-users on proper equipment capability, maintenance procedures, and basic troubleshooting
• Maintain accurate records of all service calls, customer interactions, and equipment status
• Travel to CONUS and OCONUS locations to perform unscheduled maintenance and repair actions to C-sUAS
• Maintain stringent control, accounting, safeguarding, and destruction of sensitive cryptographic hardware and keying material to ensure the security of national communications and information systems
• Inspect returned non-operational equipment to verify status and appropriate disposition
• Coordinate with system managers regarding spares (systems and components) management
• Coordinate shipments of non-operational equipment back to OEM facilities for repair
• Other duties as assigned

• Active and transferable DoD Secret security clearance
• Must be able to maintain the required clearance
• 10+ years’ experience
• Bachelor’s degree preferred
• Strong oral communication skills
• Strong technical background in the relevant industry, with proficiency in diagnostic tools and software
• Ability to work independently to troubleshoot and resolve complex technical and operational issues
• COLTS and ELMS knowledge desired
• Job location: Redstone Arsenal (Huntsville), AL
• Occasional travel required

COLTS and ELMS knowledge desired

• Competitive salaries
• Continuing education assistance
• Professional development
• Multiple healthcare benefits package options
• 401K with employer matching
• Competitive time off policy along with a federally recognized holiday schedule