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Vodafone Logo Vodafone · IT - Administration

C F Partner Delivery Assurance Specialist German Speaker

Egypt, Giza · Job Posted June 28, 2026
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Job Description

We are seeking a technically skilled and customer-focused individual to support Vodafone Germany’s service operations by validating installation and maintenance activities across internet and TV services. This role ensures service quality, supports partners post-completion, and contributes to achieving consistent, high-quality customer experiences within a 24/7 operational environment.

Job Responsibility

  • Validate service delivery by reviewing installation and maintenance activities for Vodafone TV and fixed products
  • Ensure services meet defined quality standards and customer requirements across different network layers
  • Manage multiple operational activities simultaneously while maintaining service excellence
  • Take ownership of complex and long-running issues, ensuring resolution within agreed SLAs and KPIs
  • Collaborate with internal teams and external partners to resolve technical issues effectively and professionally
  • Provide post-completion support to service partners and confirm successful service outcomes
  • Work within a rotational shift model, including weekends and public holidays, to ensure continuous service availability

Requirements

  • Experience in technical support or technical validation within complex solutions environments (2+ years)
  • Strong knowledge of fixed networks and TV products, including areas such as IP networking, routing, and switching
  • Ability to manage end-to-end product portfolios and resolve complex technical challenges
  • Fluent in German and English (minimum C1 level, written and spoken)
  • Analytical mindset with the ability to interpret technical data and identify solutions
  • Strong communication and stakeholder management skills with a customer-oriented approach
  • Degree in a relevant technical field or equivalent practical experience

What we offer

  • Exposure to international operations supporting Vodafone Germany’s customer base
  • Opportunity to work on advanced fixed and TV technologies within a dynamic environment
  • Development within a collaborative, cross-functional and partner-driven ecosystem
  • Experience in service quality management and customer satisfaction improvement
  • A role with continuous learning opportunities in complex technical support scenarios
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