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Randstad Logo Randstad · Customer Service

Buyer Claim Support Assistant - Dutch

Portugal, Lisbon · Job Posted June 01, 2026
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Job Description

Are you deeply enthusiastic about the automotive sector? Are you fluent in Dutch and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.

Job Responsibility

  • Managing incoming claims submitted by customers who have purchased vehicles internationally
  • assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers
  • monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country)
  • overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement
  • furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment
  • communication with buyers will primarily occur via email
  • ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines

Requirements

  • high school diploma (mandatory)
  • call center experience (mandatory)
  • fluent level of Dutch
  • advanced English (C1)
  • resilience and commitment to the project
  • customer focus
  • customer orientation
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