Buyer Claim Support Assistant - German

• managing incoming claims submitted by customers who have purchased vehicles internationally
• assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers
• monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country)
• overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement
• furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment
• communication with buyers will primarily occur via email
• ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines

• high school diploma (mandatory)
• call center experience (an advantage)
• fluent level of German
• advanced English (C1)
• resilience and commitment to the project
• customer focus
• customer orientation

call center experience (an advantage)