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Buyer Claim Support Assistant - German

https://www.randstad.com Logo

Randstad

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Location:
Portugal , Lisbon

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Are you deeply enthusiastic about the automotive sector? Are you fluent in German and possess a strong command of English? Do you find fulfillment in assisting others and boast a track record in customer support? This exclusive chance with a thriving company in the automotive auction realm is not one to overlook.

Job Responsibility:

  • managing incoming claims submitted by customers who have purchased vehicles internationally
  • assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers
  • monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country)
  • overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement
  • furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment
  • communication with buyers will primarily occur via email
  • ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines

Requirements:

  • high school diploma (mandatory)
  • call center experience (an advantage)
  • fluent level of German
  • advanced English (C1)
  • resilience and commitment to the project
  • customer focus
  • customer orientation

Nice to have:

call center experience (an advantage)

Additional Information:

Job Posted:
December 29, 2025

Expiration:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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