Butler

• Providing a warm, elegant, and professional welcome to guests, overseeing all aspects of their stay from pre-arrival stage to post departure
• Anticipating guest needs and preferences, proactively offering bespoke services and personalized solutions
• Coordinating closely with Front Office, Housekeeping, Maintenance, Concierge, Food & Beverage, and Spa departments to ensure flawless service delivery according to SOPs
• Assisting guests with unpacking, packing, wardrobe care, pressing, and in-room dining arrangements when required
• Managing guest requests, inquiries, and special arrangements in a timely, discreet, and efficient manner, ensuring full satisfaction
• Monitoring room readiness, amenities, and presentation, ensuring consistent five-star luxury standards
• Handling guest feedback and reporting any concerns or complaints immediately to the Butler Supervisor, Front Office Manager, or relevant Department Head
• Promoting and upselling hotel services, facilities, and exclusive experiences to enhance guest satisfaction and maximize revenue
• Maintaining detailed knowledge of guest preferences, Hotel services, facilities, events, pricing, and local attractions
• Managing administrative tasks related to guest profiles, preferences, and service follow-ups
• Responding calmly and professionally to emergencies, including medical incidents, fire alarms, or guest disturbances
• Ensuring continuous compliance with Hotel standards, grooming policies, confidentiality requirements, and Health & Safety procedures
• Liaising with external service providers, local authorities, or emergency services when necessary

• Previous experience as a Butler, Guest Relations, or Front Office role in luxury or five-star hotels
• Proficiency in hotel management systems and MS Office
• Degree or diploma in Hospitality Management or related field is highly preferred
• Fluency in English and Italian
• knowledge of additional languages (French or others) is a strong advantage
• Exceptional communication, interpersonal, and etiquette skills, with a strong service-oriented mindset
• Ability to anticipate needs and solve problems effectively, even in high-pressure situations
• High level of discretion, professionalism, and attention to detail
• Flexibility to work shifts, including weekends, holidays, and nights when required
• Legal right to work in Italy

Knowledge of additional languages (French or others)

• A competitive salary package
• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide
• Learning & development: Opportunity to develop your talent and grow within your property and across the world