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Starwood Hotels · Hospitality and Tourism

Butler

United Kingdom, London · Job Posted June 11, 2026
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Job Description

We’re currently searching for a Butler to join our team and deliver exceptional, highly personalized service to our guests. (Inside Tip: if you instinctively notice the smallest details—and act on them before anyone else does—we should definitely talk.) We’re currently seeking a Butler to act as a dedicated point of contact throughout each guest’s stay. This role is all about anticipation, personalization, and creating seamless, meaningful experiences. You’ll ensure every detail is considered, from in-room touches to curated moments, reflecting our ethos of luxury, sustainability, and genuine care.

Job Responsibility

  • Act as a dedicated point of contact throughout each guest's stay
  • Ensure every detail is considered, from in-room touches to curated moments
  • Coordinate every aspect of the guest journey working with housekeeping, concierge, food & beverage, and spa teams

Requirements

  • Passionate about delivering exceptional, personalized service in a luxury environment
  • Previous experience in a luxury hotel, private residence, or butler service role is preferred
  • A natural communicator with a warm, professional, and discreet approach
  • Highly detail-oriented, with the ability to anticipate guest needs proactively
  • Strong organisational and multitasking skills, able to manage multiple requests seamlessly
  • Confident handling guest requests such as dining reservations, special occasions, unpacking/packing, and bespoke experiences
  • A collaborative team player who works closely with multiple departments to ensure seamless service delivery
  • Maintains the highest level of discretion and integrity when handling guest information
  • Solution-oriented, with the ability to handle guest concerns calmly and professionally
  • Flexible and adaptable, with availability to work shifts including evenings, weekends, and holidays

What we offer

  • Designed by Nature work environment
  • Health & Wellness – Competitive Vision, and EAP program
  • Retirement Planning
  • Paid Personal Days
  • Career Advancement
  • SH University – Offers eligible team members a chance to grow and flourish through professional development and certifications via our exclusive online learning platform
  • Team Member Recognition Program – Earn rewards and pay it forward while doing all the good you can
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