Butler Job at IAG GBS (Makkah)

Job Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Responsibility

Consistently offer professional, friendly and engaging service
Oversee day-to-day work-flow of the Butler office and ensure service standards are followed
Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
Manage all shipping and receiving for Owners, Guests and Colleagues
Provide administrative support to all areas of the Butler department
Work closely with all departments within the Lodge, communicating day to day updates and changes
Address guest concerns and react quickly, logging and notifying proper departments as required
Work closely with the Maintenance department to address necessary repairs
Balance operational, administrative and Colleague needs
Follow department policies, procedures and service standards
Follow all safety and sanitation policies
Other duties as assigned

Requirements

Proficient in English (verbal & written)
Bachelors degree from an accredited university preferred
Experience with Hotel Property Management System an asset
Strong organizational, supervisory and communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work successfully in high stress and fast paced situations
Effective problem solving abilities
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision

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