Butler Job at Fairmont Grand Del Mar (Jaipur)

Job Description

The Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing.

Job Responsibility

Take responsibility and ownership in creating personal connection with guests
Attend daily briefing and take notes of all information about the guests and functions in the hotel
Ensure special preferences of all guests are taken into consideration
Engage and customise check-in procedures, villa set-up, and villa orientation
Offer welcome drinks, create bespoke destination itineraries and dining recommendations
Anticipate intuitively guests’ needs and wants through observations and interactions and orchestrate celebration of special occasions
Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service
Engage / customize bar set-up and replenishment of amenities for occupied villas
Ensure all villas receive prompt, courteous and professional service
Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction
Check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience
Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas
Keeps track of all DND villas and communicate to related operations for further follow up
Offer assistance for departure arrangements
Thank and bide fond farewell to guests
Clean and maintain Butler station

Requirements

Reporting to the Head Butler
At the center of the guest service experience
Responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements
Strive to listen attentively, observe all details, and personalise any interaction
Anticipate and be intuitive of guests’ needs and wants
Ambassador of the hotel
Knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing
Stay abreast of the events and activities in the city that are of interest to the guests
Work closely with in-villa dining team
Acts as a link for guests with all other operations of the hotel
Ensure all communication is carried clearly amongst the team
Liaise with in-villa dining and housekeeping teams
Undertake ad-hoc operations tasks/projects as assigned
Observe all brand/operating standards and/or LQA
Follow all workplace safety and security policies and procedures
Report accidents, injuries and incidents to reporting manager immediately
Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel
Perform any other duties and responsibilities that may be assigned

What we offer

Diversity & Inclusion
Meaningful employment
A warm and welcoming culture
Excellent working conditions
Promotion of the development of all people, including those with disabilities
Consideration of specific needs

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