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Butler

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Fairmont Grand Del Mar

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Location:
India , Jaipur

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing.

Job Responsibility:

  • Take responsibility and ownership in creating personal connection with guests
  • Attend daily briefing and take notes of all information about the guests and functions in the hotel
  • Ensure special preferences of all guests are taken into consideration
  • Engage and customise check-in procedures, villa set-up, and villa orientation
  • Offer welcome drinks, create bespoke destination itineraries and dining recommendations
  • Anticipate intuitively guests’ needs and wants through observations and interactions and orchestrate celebration of special occasions
  • Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service
  • Engage / customize bar set-up and replenishment of amenities for occupied villas
  • Ensure all villas receive prompt, courteous and professional service
  • Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction
  • Check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience
  • Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas
  • Keeps track of all DND villas and communicate to related operations for further follow up
  • Offer assistance for departure arrangements
  • Thank and bide fond farewell to guests
  • Clean and maintain Butler station

Requirements:

  • Reporting to the Head Butler
  • At the center of the guest service experience
  • Responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements
  • Strive to listen attentively, observe all details, and personalise any interaction
  • Anticipate and be intuitive of guests’ needs and wants
  • Ambassador of the hotel
  • Knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing
  • Stay abreast of the events and activities in the city that are of interest to the guests
  • Work closely with in-villa dining team
  • Acts as a link for guests with all other operations of the hotel
  • Ensure all communication is carried clearly amongst the team
  • Liaise with in-villa dining and housekeeping teams
  • Undertake ad-hoc operations tasks/projects as assigned
  • Observe all brand/operating standards and/or LQA
  • Follow all workplace safety and security policies and procedures
  • Report accidents, injuries and incidents to reporting manager immediately
  • Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel
  • Perform any other duties and responsibilities that may be assigned
What we offer:
  • Diversity & Inclusion
  • Meaningful employment
  • A warm and welcoming culture
  • Excellent working conditions
  • Promotion of the development of all people, including those with disabilities
  • Consideration of specific needs

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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