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Butler

United Kingdom, London · Job Posted May 29, 2026
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Job Description

As a Butler, you will deliver bespoke and anticipatory service, ensuring every guest experience is seamless from pre‑arrival through to departure. Working closely with colleagues across the hotel, you will build meaningful connections with guests, understand their preferences and create memorable, personalised moments that exceed expectations. This role is ideal for a passionate service professional who thrives on attention to detail and delivering excellence.

Job Responsibility

  • Provide personalised Butler service throughout the guest journey, from pre‑arrival to departure
  • Anticipate guest needs and proactively deliver thoughtful, tailored experiences
  • Coordinate requests across departments to ensure seamless and efficient service delivery
  • Support the organisation and execution of guest preferences, amenities and special requests
  • Collaborate with other departments to meet service standards
  • Build strong rapport with guests, ensuring comfort, satisfaction and loyalty
  • Handle guest enquiries and concerns with professionalism, discretion and care
  • Maintain accurate records of guest preferences to personalise future stays
  • Uphold St. Regis brand standards and signature service rituals at all times
  • Ensure a safe and secure working environment, following all company policies and procedures
  • Maintain a professional appearance, communication style and level of conduct at all times
  • Take a hands‑on approach to daily tasks, ensuring service consistency and operational support

Requirements

  • Previous experience in butler service, ideally within a luxury environment
  • A passion for personalised, anticipatory service
  • Excellent interpersonal and communication skills
  • Strong attention to detail and a proactive mindset
  • Ability to work in a fast‑paced, high‑standards environment
  • Confidence in handling guest requests with professionalism and discretion
  • A collaborative approach and ability to work across multiple departments
  • Professional presentation and a commitment to excellence

What we offer

  • Competitive salary
  • Enhanced pension
  • Life assurance
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
  • Clear pathway for internal promotions and transfers
  • Cross-department training
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience
  • Private Medical Insurance
  • Employee Assistance Programme
  • Complimentary meals on duty
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
  • Award programmes celebrating exceptional performance
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated
  • Vibrant social calendar with team events and engagement activities

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