CrawlJobs Logo

Butler Services Agent

United Kingdom, London Employment contract · Job Posted May 31, 2026
Apply Position
Job Link Share

Job Description

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Butler Services Agent, you will act as the central point of contact for all incoming communications to the hotel, managing guest and external requests with warmth, precision and discretion while ensuring every interaction reflects the refined and anticipatory St. Regis service. Working closely with Butlers, Front Office and operational teams, you will coordinate requests efficiently, maintain accurate guest records and contribute to a seamless, personalised guest journey within a fast-paced luxury environment.

Job Responsibility

  • Answer, record and process all guest and external calls, enquiries, messages and service requests accurately and professionally
  • Coordinate guest requests with the appropriate departments and follow up to ensure complete resolution and guest satisfaction
  • Update and maintain guest preferences and service insights within systems to support personalised guest experiences
  • Provide accurate information regarding hotel services, facilities, amenities and local recommendations
  • Support billing verification, adjustments and guest account enquiries where required
  • Process wake-up calls, messages and communication requests with accuracy and attention to detail
  • Uphold confidentiality of guest information and company data at all times
  • Ensure all interactions reflect the St. Regis service philosophy and luxury brand standards
  • Work collaboratively with Butler Services, Front Office and operational teams to ensure seamless service delivery
  • Maintain a calm, polished and professional approach during high-volume or high-pressure periods

Requirements

  • Previous experience in a Front Office, Butlers or Operator role, ideally within a luxury hotel environment
  • Strong understanding of luxury guest service and personalised hospitality standards
  • Excellent verbal and written communication skills with confident telephone etiquette
  • Ability to multitask effectively in a fast-paced, high-standards environment
  • Strong organisational skills and attention to detail, particularly in record keeping and guest preferences
  • Confidence using hotel systems, communication platforms and guest profile systems
  • A proactive mindset, anticipating guest needs and ensuring timely follow-up on requests
  • Excellent interpersonal skills with a calm, discreet and professional approach
  • High level of integrity, discretion and confidentiality when handling guest information
  • Impeccable personal presentation aligned with luxury brand standards
  • A collaborative approach, working seamlessly across departments to deliver exceptional guest experiences

What we offer

  • Competitive salary designed to recognise excellence
  • Workplace pension
  • Company sick pay
  • Additional holiday allowance
  • Access to BenefitHub's exclusive retail, wellness and travel privileges
  • Friends & Family preferred rates at Marriott hotels worldwide
  • Clear pathway for internal promotions and transfers
  • Cross-department training to refine your craft and broaden your expertise
  • Expert-led development programmes
  • Continuous learning through structured programmes
  • Premium e-learning platform access
  • Be part of an exclusive pre-opening experience shaping the future of the property
  • Employee Assistance Programme
  • Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
  • Food & Beverage discounts across Marriott properties
  • Year-round wellbeing initiatives and wellness activities
  • Award programmes celebrating exceptional performance
  • The Astor Awards
  • Distinctive Moments celebration
  • Long service awards
  • Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
  • Vibrant social calendar with team events and engagement activities

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Butler Services Agent

8 matching positions

Agent, Butler Service Desk

Location
Location
Macao , Macao
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Answer, record, log, and process all guest calls, requests, questions, or concerns
  • Operate telephone switchboard station
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
  • Advise guest of any messages received
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
  • Receive, record, and relay messages accurately, completely, and legibly
  • Activate/deactivate guest room message lights as appropriate
  • Instruct guests on how to access the internet
  • transfer guests with problems to provider's customer support line
  • Test communications equipment to ensure it works properly
  • Fulltime
Read More
Arrow Right

Senior Agent, Butler Service Desk

Senior Agent position for Butler Service Desk at The St. Regis Macao, responsibl...
Location
Location
Macao , Macao
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Stand, sit, or walk for an extended period of time
  • Enter and locate information using computers and/or POS systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Job Responsibility
Job Responsibility
  • Answer, record, log, and process all guest calls, requests, questions, or concerns
  • Operate telephone switchboard station
  • Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
  • Advise guest of any messages received
  • Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
  • Receive, record, and relay messages accurately, completely, and legibly
  • Activate/deactivate guest room message lights as appropriate
  • Instruct guests on how to access the internet
  • transfer guests with problems to provider's customer support line
  • Test communications equipment to ensure it works properly
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Butler Service Desk Agent

Answer, record, and process all guest requests, questions, or concerns via telep...
Location
Location
Canada , Toronto
Salary
Salary:
21.27 - 26.59 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment
  • Follow all company policies and procedures
  • ensure uniform and personal appearance are clean and professional
  • maintain confidentiality of proprietary information
  • Fulltime
Read More
Arrow Right

Front Desk Agent

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury,...
Location
Location
Saudi Arabia , Umluj
Salary
Salary:
Not provided
fairmont-manoir-richelieu.com Logo
Fairmont Le Manoir Richelieu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 1–2 years of experience in Front Office or Guest Services within a luxury or five-star hotel environment preferred
  • Degree or diploma in Hospitality Management or related field is an advantage
  • Experience with hotel property management systems (Opera or equivalent preferred)
  • Excellent communication and interpersonal skills
  • Strong attention to detail with high standards of accuracy
  • Ability to multitask while maintaining composure and elegance under pressure
  • Problem-solving mindset with a guest-centric approach
  • Proficiency in Microsoft Office and hotel systems
  • Fluency in English required
  • additional languages are highly desirable
Job Responsibility
Job Responsibility
  • Provide a warm, elegant, and personalized welcome to all guests, addressing them by name whenever possible
  • Perform check-in and check-out procedures efficiently while ensuring accuracy, confidentiality, and attention to detail
  • Anticipate guest needs and proactively offer assistance, upgrades, or tailored services in line with Raffles standards
  • Ensure a seamless first and last impression that reflects the heritage and prestige of the Raffles brand
  • Handle guest inquiries, requests, and concerns with professionalism, empathy, and a solution-oriented approach
  • Maintain comprehensive knowledge of hotel facilities, services, events, and local attractions to provide informed guidance
  • Record and communicate guest preferences, special occasions, and feedback to personalize future stays
  • Resolve service challenges promptly, escalating when necessary, while ensuring guest satisfaction and loyalty
  • Ensure accurate room assignment, billing, and payment processing in compliance with hotel policies
  • Maintain up-to-date guest profiles and reservations in the property management system
  • Fulltime
Read More
Arrow Right

Lead Oracle DBA

Role: L3 Database Administrator (DBA) – Oracle. Experience: 8 - 12 years. Suppor...
Location
Location
United States , DALLAS
Salary
Salary:
Not provided
techmahindra.com Logo
Tech Mahindra
Expiration Date
August 04, 2026
Flip Icon
Requirements
Requirements
  • Extensive hands-on experience administering large-scale Oracle database estates supporting mission-critical production workloads across Silver, Gold, and Platinum service tiers
  • Deep technical expertise in Oracle High Availability and Disaster Recovery, including RAC and Data Guard, failover execution, DR validation, and strict RTO/RPO adherence
  • Proven ownership of Sev-1 / Sev-2 production incidents, including rapid diagnosis, service restoration, Major Incident bridge participation, and leading RCA with preventive actions
  • Advanced Oracle performance engineering skills covering AWR/ASH analysis, wait-event diagnostics, SQL tuning, optimizer behavior, and capacity and growth forecasting
  • Demonstrated capability in backup, restore, and recoverability assurance, including RMAN strategy, restore testing, and audit-ready recovery evidence
  • Hands-on proficiency with Oracle monitoring and management tools, including Oracle Enterprise Manager, for fleet-level health, performance, and availability monitoring
  • Strong experience with Oracle administration utilities, including Oracle SQL Developer, Internet Directory, and Database Gateways, supporting integrated enterprise environments
  • Ability to analyze high-volume operational workloads (access management, backups, provisioning, patching, batch failures) and drive automation and standardization opportunities
  • Experience operating in security- and compliance-driven environments, supporting SOX controls, privileged access governance, audit logging, encryption, and backup/DR compliance
  • Candidate must have bachelors degree
Read More
Arrow Right

L3 Database Administrator (DBA) – MS SQL Server

Skill Set : SQL Server DBA Total Experience : 8.00 to 12.00 Years No of Openin...
Location
Location
United States , Atlanta
Salary
Salary:
105000.00 - 110000.00 USD / Year
techmahindra.com Logo
Tech Mahindra
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • Extensive hands-on experience administering large-scale Microsoft SQL Server estates supporting mission-critical production workloads across Silver, Gold, and Platinum tiers
  • Strong expertise in SQL Server High Availability and Disaster Recovery, including Always On Availability Groups, failover validation, DR execution, and strict RTO/RPO adherence
  • Proven ownership of Sev-1 / Sev-2 production incidents, including rapid diagnosis, restoration, Major Incident bridge participation, and leading RCA with preventive actions
  • Advanced SQL Server performance engineering skills covering execution plan analysis, wait-stat diagnostics, indexing and statistics strategy, blocking/deadlock resolution, and capacity forecasting
  • Demonstrated capability in backup, restore, and recoverability assurance, including policy-driven backups, restore testing, and audit-ready recovery evidence
  • Hands-on proficiency with enterprise monitoring and observability tools such as AppDynamics, Splunk, Nagios, and native SQL Server telemetry for cross-stack diagnostics
  • Strong experience with SQL Server administration and fleet-management tooling, including SSMS, SCOM, and SQL Central Management Server, for standardized operations
  • Ability to analyze repetitive operational workloads (access, backups, jobs, patching, provisioning) and drive automation and standardization opportunities
  • Experience operating in security- and compliance-driven environments, supporting SOX controls, access governance, audit logging, encryption, and backup/DR compliance
  • Exposure to collaborating within ServiceNow AIOps / Event Manager environments, supporting event correlation, anomaly detection, incident prediction, and policy-controlled automation, is an added advantage.
What we offer
What we offer
  • medical
  • vision
  • dental
  • life
  • disability insurance
  • paid time off (including holidays, parental leave, and sick leave, as required by law)
  • Fulltime
Read More
Arrow Right

German Content Moderator (Live Streaming)

Are you a student looking for a flexible job with a great pay rate? Join us as a...
Location
Location
Poland , Poznań
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
July 31, 2026
Flip Icon
Requirements
Requirements
  • Fluency in German (min. C1) and a good command of English (min. B2)
  • High focus, perceptiveness, and the ability to make quick decisions
  • Readiness to work in shifts (including night shifts)
Job Responsibility
Job Responsibility
  • Moderating live streams on one of the world's most popular social media platforms
  • Ensuring that content is safe and complies with the platform's community guidelines
  • Reacting quickly to inappropriate material (with zero direct contact with users)
What we offer
What we offer
  • Attractive pay rate: 50 PLN gross/hour
  • Weekly payouts
  • Full flexibility: The project operates 24/7 – you can easily adjust your schedule to fit your university timetable
  • Paid onboarding: A 2-week, fully paid training program that will thoroughly prepare you for your tasks
  • Extra benefits: Private medical care, a sports card, cinema tickets, and discounts via the MyBenefit platform
  • Great atmosphere: An international environment, a modern office, and absolutely no dress code
Read More
Arrow Right

Health Information Associate

The Illinois Department of Veteran Affairs is seeking to hire an independent, hi...
Location
Location
United States , Chicago
Salary
Salary:
4407.00 - 5879.00 USD / Month
dph.illinois.gov Logo
Illinois Department of Public Health (IDPH)
Expiration Date
June 12, 2026
Flip Icon
Requirements
Requirements
  • Requires knowledge, skill and mental development equivalent to two years of college and one year of health related office experience, or completion of high school and three years of health related office experience
  • Requires ability to pass a background check
  • Requires ability to meet all agency vaccine/health-related policies and guidance
  • Requires ability acquire and maintain Cardiopulmonary Resuscitation (CPR) certificate
  • Requires the ability to utilize office equipment, including personal computers
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties
  • This position is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate
  • Overtime is a condition or employment, and you may be required to work overtime including scheduled, unscheduled, or last-minute overtime
Job Responsibility
Job Responsibility
  • Performs a variety of paraprofessional health information functions
  • Assists in planning, organizing and maintaining statistical records, reports and a variety of Health Information documents pertaining to residents at the Illinois Veterans' Home
  • Assists in planning, organizing and maintaining patient medical information received from a variety of healthcare facilities (e.g. local health providers, VA medical centers, V.A. hospitals, etc.) and processes said information through established procedures
  • Collects and records information associated with residents upon admission, death or discharge
  • Answers the telephone and handles request for medical information from other departments which requires the knowledge of medical, psychological, psychiatric and anatomical terminology
  • Implements the Authorization of Release Information, requiring signatures and forwarding on to appropriate parties which requires the knowledge of federal and state statutes regarding confidentiality, HIPAA, and release of information
  • Reviews the health information record for accuracy, timeliness and completeness and to interpret health information records
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
What we offer
What we offer
  • Flexible work schedules in many program areas (where applicable)
  • Health, life, vision, and dental insurance
  • 12 weeks paid maternity/paternity leave
  • Pension Plan
  • Deferred Compensation, and other pre-tax benefit programs
  • Employees earn twelve (12) paid sick days annually
  • Ten to twenty-five (10-25) paid vacation days based on years of service
  • Employees earn three (3) paid personal days pro-rated based on start date
  • Thirteen-Fourteen (13-14) paid state holidays annually
  • Fulltime
!
Read More
Arrow Right