Butler Service Desk Job at Marriott Bonvoy (Bangkok)

Senior Agent, Butler Service Desk

Senior Agent position for Butler Service Desk at The St. Regis Macao, responsibl...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Stand, sit, or walk for an extended period of time
Enter and locate information using computers and/or POS systems
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Job Responsibility

Answer, record, log, and process all guest calls, requests, questions, or concerns
Operate telephone switchboard station
Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
Advise guest of any messages received
Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
Receive, record, and relay messages accurately, completely, and legibly
Activate/deactivate guest room message lights as appropriate
Instruct guests on how to access the internet
transfer guests with problems to provider's customer support line
Test communications equipment to ensure it works properly

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Executive Butler

Department head responsible for successful functioning and delivery of critical ...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manage day-to-day butler services operations
Manage VIP guests and build rapport
Manage VIP guests' schedules
Maintain high level of privacy and confidentiality
Supervise Butler Service Desk
Conduct daily stand-ups
Prepare work assignments for Butler team
Coordinate with other departments
Support and train other departments
Manage departmental costs and budgets

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Non-discrimination policy

Fulltime

Assistant Executive Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

Macao , Macao

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required
Deep passion for service
Uncompromising standards
Leadership excellence
Ability to anticipate needs

Job Responsibility

Manages day-to-day butler services operations
Manages VIP guests and builds rapport
Manages VIP guests' schedules
Maintains high level of privacy and confidentiality
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Encourages trust and cooperation among departments
Serves as role model and provides training
Supports and trains other departments

What we offer

Equal opportunity employer
Valued and celebrated unique backgrounds
Rich blend of culture, talent, and experiences
Non-discrimination policy

Fulltime

Assistant Head Butler

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s pres...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
Strong decision‑making and problem‑solving skills, with a calm and confident presence
Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
A passion for personalised, anticipatory service and consistently flawless execution
Excellent interpersonal and communication skills
Ability to lead, mentor, and inspire a dedicated butler team
Professional presentation with exceptional attention to detail
Confidence in anticipating guest needs and responding with discretion and precision

Job Responsibility

Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
Promote collaboration across Front Office, Housekeeping, and other operational departments
Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Assistant Head Butler

Coming soon to the heart of Mayfair, The St. Regis London marks the brand’s pres...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Proven experience in a similar role, ideally within a 5‑star hotel or luxury environment
Strong decision‑making and problem‑solving skills, with a calm and confident presence
Experience engaging with VIP and high‑profile guests, demonstrating discretion and emotional intelligence
A passion for personalised, anticipatory service and consistently flawless execution
Excellent interpersonal and communication skills
Ability to lead, mentor, and inspire a dedicated butler team
Professional presentation with exceptional attention to detail
Confidence in anticipating guest needs and responding with discretion and precision

Job Responsibility

Support the Head Butler with the smooth day‑to‑day operation of Butler Services, ensuring consistently exceptional and discreet service
Oversee pre‑arrival preparation, guest communication, VIP coordination, and daily Butler Service Desk operations
Assist with daily briefings, sharing priorities, service updates, and guest requirements with the team
Prepare check‑in, arrival, and VIP lists, supporting effective allocation of team resources
Deliver warm, intuitive, and highly personalised service, building strong rapport with VIP and repeat guests
Handle guest concerns with professionalism and composure, ensuring timely and thoughtful resolution
Reinforce brand standards, signature Butler rituals, and service recovery processes at all times
Support the Head Butler with staff scheduling, training, coaching, and performance monitoring
Promote collaboration across Front Office, Housekeeping, and other operational departments
Uphold the highest standards of guest privacy, confidentiality, safety, and luxury brand compliance

What we offer

Competitive salary designed to recognise excellence
Enhanced pension
Life assurance
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training to refine your craft and broaden your expertise
Expert-led development programmes

Fulltime

Head Butler

As the original house of luxury, St. Regis continues to redefine modern luxury t...

Location

India , New Delhi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years of experience in butler services, guest relations, or related professional area
completion of a formal butler training program
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
completion of a formal butler training program
no work experience required

Job Responsibility

Manages day-to-day butler services operations
Manages VIP guests
Manages the guest experience
Supervises Butler Service Desk
Conducts daily stand-ups
Obtains list of check-ins and VIP guests
Keeps the Butler team focused on critical components
Encourages and builds mutual trust
Serves as a role model
Continuously strives with the team

Fulltime

Butler Service Desk Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Canada , Toronto

Salary:

21.27 - 26.59 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
License or Certification: None

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Butler Service Desk Supervisor

From the very first opening of the St. Regis New York, St. Regis has stood as a ...

Location

United Arab Emirates , Abu Dhabi

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Job Responsibility

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Set up accurate accounts for each guest according to their requirements
Enter Marriott Rewards information
Ensure rates match market codes, document exceptions
Secure payment prior to issuing room key, verify/adjust billing
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Supply guests with directions and property information
Accommodate guest requests, contacting appropriate staff if necessary
Follow up to ensure requests have been met

Fulltime

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Butler Service Desk

Job Responsibility

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