Butler Intern Job at Marriott Bonvoy (Milano)

Job Description

Butler intern is the main assistant to Suite guests before and through the stay. Butler immediately responds to all Suite Guests requests, cooperating with different departments, making sure that all guests’ needs are met. Butler intern contacts the guests before the stay, prepare for the arrival and coordinates all departments so that the stay goes smooth. Butler intern takes care of the warm welcome, the unpacking, the in room dining order taking and delivery, the housekeeping requests, laundry collection and delivery. Butler has some rudiments about the city (restaurants, museum, and history) and can also assist the guest to arrange services outside the Hotel. Butler intern observes the guests, takes note of all preferences and makes sure they are recorded for future stays. Butler also makes sure that guests enjoyed the stay and follow up after their departure.

Job Responsibility

Immediate assistance to all Suite guests, being the sole interlocutor of the guest
Contacting guests before arrival
Communicate with other departments to prepare arrivals
Check room status and amenities before arrival
Detect possible maintenance problems
Greet guests, perform check in, assist guests with settling in
Assist guests during the entire stay
Assist guests with unpacking and packing service
In room dining order taking and delivery of the meals
Daily check and refresh of amenities
Daily check of the Suite cleaning services and replacement of amenities
Assist guests with laundry collection, instructions and delivery
Assist guest with shoeshine
Supervise night turndown
Assist guests with matters of booking
Assist guests with Concierge requests
Assist guests with gym/spa appointments
Take care of guests holdings during the stay
Assist guests with check out
Butler checks the room after departure
Maintain complete knowledge of all hotel features/services, hours of operations, restaurant food concepts, room types, rates, daily house count, scheduled daily group activities, local events
Report guests problems and incidents
Record all guest preference during the stay
Monitor and maintain cleanliness and working condition of department equipment and supplies
Follow correct procedures and policies
Report any issue to the Manager on duty
Keep the work environment clean and safe
Respond to guests request via phone, message or email within short period of time
Protect the privacy of all guests

Requirements

Must have a professional image and personality exuding confidence and leadership skills
Be an ambassador of The Bulgari Hotels & Resorts Company at all times
Ability to smile at all times
Ability to focus attention on details
Ability to organize work, prioritize tasks, and follow up
Ability to work well under pressure
Must be able to take initiative and work productively unsupervised
Ability to maintain confidentiality and security of all guest and general hotel information
Must be a team player
Ability to work flexible hours, including weekends, evenings, Holidays and overnight
Ability to go the extra mile
Should be creative, innovative and strive for continuous improvement
Ability to promote positive relationships with all guests
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to remain calm and courteous with demanding/difficult guests and/or situations
Ability to communicate with other departments and cooperate cohesively

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Butler Intern

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