Business Value Consultant Job at Mirakl (Boston)

Value Engineering Consultant

At Docebo, our mission is to transform how learning drives business performance....

Location

Canada , Toronto

Salary:

Not provided

Docebo

Expiration Date

Until further notice

Requirements

4+ years of experience in value engineering, management consulting, presales, business analysis, or a related field
Strong financial modeling and Excel skills
ability to analyze and visualize complex data sets
Understanding of SaaS business models—bonus if you have exposure to the Learning & Development space
CPA or MBA preferred but not required
Proficiency with PowerPoint or other tools for presenting business value to executive audiences

Job Responsibility

Collaborate with Sales Executives to lead value engineering engagements throughout the sales cycle
Facilitate workshops with prospects to uncover business drivers, inefficiencies, and performance gaps
Prepare and present tailored value propositions and business cases that align with customer goals
Join Customer Success Managers in QBRs to track implementation success and validate ROI
Serve as a strategic advisor to clients—translating business needs into clear economic impact
Build and maintain ROI models to quantify the business case for Docebo, rooted in a deep understanding of the customer’s processes and constraints
Present actionable insights and data stories to support purchasing decisions and renewals
Partner with Sales, Marketing, Product, and Customer Success teams to align messaging and ensure consistency across the customer lifecycle
Contribute to scalable value engineering assets, including case studies, frameworks, templates, and internal training
Play a key role in shaping Docebo’s value narrative by gathering insights from customer conversations and market trends

What we offer

Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and “Work from Anywhere” program

Fulltime

Founding Value Consultant

Intercom is seeking a Founding Value Consultant to elevate how we quantify, arti...

Location

United States , San Francisco

Salary:

251325.00 - 300194.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience
Strong understanding of financial modeling, ROI analysis, and executive communication
Clear, concise communicator who can simplify complex ideas for senior audiences
Experience working with cross-functional teams, especially Sales, Customer Success, and Product Marketing
Curiosity about how AI is reshaping customer support—and a desire to help companies adopt it in practical, measurable ways

Job Responsibility

Leading Strategic Value Engagements
Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases
Craft ROI analyses, TCO comparisons, and scenario-based models that accelerate sales cycles and increase deal size
Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C-suite
Value Realization & Impact Tracking
Develop frameworks to benchmark adoption KPIs and measure ROI post-implementation
Partner with Sales and Customer Success to embed value planning into onboarding, QBRs, and renewal conversations
Create a library of customer outcomes and success stories to amplify Fin’s impact
Report on the impact of Value Engineering initiatives internally, providing insights and data to inform strategic decision-making
Collect and analyze case studies with measurable ROI metrics, mapping them to our ROI models

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Founding Value Consultant

Intercom is seeking a Founding Value Consultant to elevate how we quantify, arti...

Location

United States , Chicago

Salary:

226125.00 - 270094.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

5+ years in value consulting, management consulting, sales engineering, or a similar role, ideally in SaaS with AI experience
Strong understanding of financial modeling, ROI analysis, and executive communication
Clear, concise communicator who can simplify complex ideas for senior audiences
Experience working with cross-functional teams, especially Sales, Customer Success, and Product Marketing
Curiosity about how AI is reshaping customer support—and a desire to help companies adopt it in practical, measurable ways
Proof of eligibility to work in the United States

Job Responsibility

Leading Strategic Value Engagements
Run discovery sessions and workshops with prospective and existing customers to surface priorities, quantify metrics that matter, and build compelling business cases
Craft ROI analyses, TCO comparisons, and scenario-based models that accelerate sales cycles and increase deal size
Participate in executive meetings to deliver clear, credible value narratives that resonate from operational stakeholders to the C-suite
Value Realization & Impact Tracking
Develop frameworks to benchmark adoption KPIs and measure ROI post-implementation
Partner with Sales and Customer Success to embed value planning into onboarding, QBRs, and renewal conversations
Create a library of customer outcomes and success stories to amplify Fin’s impact
Report on the impact of Value Engineering initiatives internally, providing insights and data to inform strategic decision-making
Collect and analyze case studies with measurable ROI metrics, mapping them to our ROI models

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Bilingual Business Consultant

As a Business Consultant, you will play a critical role in helping enterprise cl...

Location

United States

Salary:

90000.00 - 120000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Language Requirements: be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages
Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges
Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus
Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level
Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices
Hours: The role requires working hours that align with the USA Central Time zone to effectively collaborate with core teams and stakeholders

Job Responsibility

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality
Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting
Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing
Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value
Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy
Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Bilingual Business Consultant

As a Business Consultant, you will play a critical role in helping enterprise cl...

Location

Spain , Madrid

Salary:

Not provided

Quantum Metric

Expiration Date

Until further notice

Requirements

Language Requirements: be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages
Experience & Background: 2+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
Analytical Expertise: Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations. Thrives on solving ambiguous, high-impact business challenges
Self-Starter Mentality: Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments while maintaining composure and focus
Client-Facing Leadership: Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level
Communication Excellence: Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
Organization & Adaptability: Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
Travel: Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices
Hours: The role requires working hours that align with the USA Central Time zone to effectively collaborate with core teams and stakeholders

Job Responsibility

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality
Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting
Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing
Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value
Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy
Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership

What we offer

One time Home-Office Stipend - upon hire
Monthly Business Expense Stipend
Stock Options
Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement)
Flexible Schedules
Work From Home
MacBook and awesome swag delivered to your door
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
QM-funded Restaurant Vouchers
Private Medical Insurance - 100% Employer Paid, Cover for employees and family, Includes routine dental care

Fulltime

Bilingual Senior Business Consultant

As a Senior Business Consultant, you will play a critical role in helping enterp...

Location

United States

Salary:

110000.00 - 135000.00 USD / Year

Quantum Metric

Expiration Date

Until further notice

Requirements

Be fluent in both English and Spanish, with the ability to effectively support and communicate with customers in both languages
5+ years of professional experience in digital analytics, digital product management, digital consulting, or a related field, with a proven ability to transform data into business impact
Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights and deliver data-driven recommendations
Highly motivated and proactive, with a track record of thriving in fast-paced, high-pressure environments
Comfortable serving as a subject matter expert in customer engagements, interfacing directly with customers, with strong consulting and advisory skills that build trust at the executive level
Exceptional verbal and written communication abilities, with polished presentation skills and the confidence to train and engage large audiences of 50+ participants
Strong time management and prioritization skills, capable of balancing multiple client needs simultaneously and adapting quickly to shifting priorities
Spend up to 10% of the time visiting customers to provide onsite enablement at their local offices

Job Responsibility

Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of key strategic accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals
Deliver Successful Activation: Design and deliver expert-level, use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale
Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities
Lead with Product Expertise: Establish and maintain expert level mastery of the Quantum Metric platform, quickly adopting new capabilities and serving as a subject matter expert for both customers and internal peers
Deliver Thought Leadership: Acts as a subject matter expert within your assigned vertical, actively contributing to vertical playbooks and key strategic initiatives that define and advance Quantum Metric’s Business Consulting methodology
Mentor and Elevate the Team: Frequently coach new hires and associates to ramp quickly and achieve measurable success
Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often

What we offer

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Healthy Rewards – Discount Programs
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off

Fulltime

Business Process Consultant

As a Business Process Consultant, you play a key role in designing and implement...

Location

United States

Salary:

125000.00 - 140000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

3+ years ServiceNow experience
3+ years professional consulting experience
Expert knowledge of at least one ServiceNow suite
Beginner to intermediate knowledge of multiple ServiceNow suites
Advanced knowledge of Agile/SAFe Product Owner
Expert practical experience writing stories and grooming requirements
Advanced knowledge of at least one relevant industry
Certified System Administrator (CSA)
1 Certified Implementation Specialist Certification
Maintain an active government security clearance if applicable

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements and ensure strategic alignment between business objectives and solution design
Partner with technical resources to deliver and facilitate workshops (in person or virtually), clearly communicate process recommendations, and manage stakeholder engagement throughout the project lifecycle
Identify areas of process and/or platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Advise customers on ServiceNow tools, features, and processes that can enhance their use of the platform and deliver additional business value
Design and deliver customized ServiceNow solution demonstrations aligned with customer objectives, highlighting key metrics and KPIs to clearly demonstrate business value
Manage multiple complex projects or initiatives simultaneously across various customers and areas of the ServiceNow platform, ensuring effective coordination and timely delivery
Communicate effectively with stakeholders to ensure timely and ongoing review of project artifacts and documentation
Identify gaps and areas for improvement in BPC team processes, documentation, and methodologies, and recommend solutions to enhance efficiency and consistency
Contribute to internal knowledge growth by participating in Centers of Excellence (COE’s), presenting knowledge sharing sessions, and mentoring Business Analysts or junior team members
Continue learning service delivery solutions, technologies, and methodologies

Business Process Consultant

As a Business Process Consultant with GlideFast Consulting, you are essential in...

Location

United Kingdom

Salary:

Not provided

GlideFast

Expiration Date

Until further notice

Requirements

3+ years working with the ServiceNow platform with experience in at least two modules
3+ years experience in management consulting, process design, or product management
Experience leading and executing complex strategic and operational initiatives at large organizations
Experience partnering and advising key stakeholders/executives
Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
Handle multiple complex projects or initiatives across customers and the ServiceNow platform
Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies

Business Value Consultant

Mirakl

Location:
United States , Boston

Category:
Consulting

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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