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Business Travel Consultant

navan.com Logo

Navan

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Location:
Portugal , Lisbon

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

Job Responsibility:

  • Provide top-tier travel support via chat, calls, and emails
  • Maintain up-to-date knowledge on suppliers, destinations, and systems
  • Quickly assess customer needs, urgency, and preferences
  • Accurately handle hotel, flight, car, and rail bookings
  • Guide customers in self-service options on the Navan platform and app
  • Respond promptly, meeting SLA expectations
  • Follow company and customer policies, ensuring global compliance
  • Give feedback to stakeholders on goal progress and key processes
  • Participate in team meetings on products, suppliers, and industry updates
  • Stay current on travel industry best practices
  • Maintain attendance, complete assigned training, and meet performance metrics

Requirements:

  • 5+ years as a Travel Consultant covering air, rail, and hotel bookings
  • 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
  • Fluency in English PLUS French, German or Italian
  • Background in contact center or customer-facing roles
  • Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
  • Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
  • Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
  • Empathetic, professional, and excellent at communicating verbally and in writing
What we offer:
  • Generous medical plans, dental, and vision benefits with premiums covered by Navan
  • Various insurance options designed to cover each family's needs
  • Paid parental and bereavement leave
  • Subsidized commuter benefits
  • Mental health support
  • Connectivity stipends
  • Pet insurance

Additional Information:

Job Posted:
January 09, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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