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360 Resourcing Solutions Logo 360 Resourcing Solutions · Hospitality and Tourism

Business Travel Consultant

United Kingdom, Manchester · Job Posted May 27, 2026
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Job Description

We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Job Responsibility

  • Booking, amending, and cancelling all UK, European and worldwide Business travel requirements
  • Offering a high level of service
  • Process all aspects of business travel from flights, rail, hotels, and ancillary services
  • Working within the client's travel policy
  • Process bookings, amendments, and cancellations within service level agreement (SLA) through multiple contact channels
  • Converting general enquiries into actual bookings utilising all the tools and technology available
  • Obtain an accurate and comprehensive customer needs brief by using appropriate questioning techniques
  • Working to the clients travel policy finding the most appropriate options to the customer
  • Ensure the highest level of customer service is always offered to internal and external customers
  • Effectively resolve internal and external customer and supplier queries, escalating where appropriate
  • Complete all mandatory training as determined by the business
  • Accurately process data to ensure compliance with GDPR & ISO standards
  • Keep up to date with travel trends and Industry knowledge
  • Promote a professional image to all customers and suppliers
  • Be aware of team targets and overall team performance against targets
  • Maximise supplier income by actively promoting and selling through our agreed preferred partners

Requirements

  • Due to security vetting for this role you must of been a resident in the UK for a min of 3 years
  • Experience in Retail or Business Travel
  • Knowledge of the Travel Industry
  • Proven customer service experience
  • IT & Computer literate with experience of email and web-based programs & GDS skills (Galileo)
  • The ability to work accurately under pressure, in a fast-paced environment
  • Excellent communication skills both verbal and written
  • The ability to understand our clients' needs and requirements
  • The ability to think logically and consider all relevant aspects with strong analytical skills
  • To work within a team environment to achieve team/department objectives

What we offer

  • Refer a friend for £1000 bonus which is unlimited
  • Generous holiday entitlement
  • Day off for your birthday
  • Staff Awards
  • Hotel and airline discounts
  • Employee Assistance Programme
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