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Join Navan in Powering In-Person Connections with Relentless Innovation. At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
Job Responsibility:
Provide top-tier travel support via chat, calls, and emails
Maintain up-to-date knowledge on suppliers, destinations, and systems
Quickly assess customer needs, urgency, and preferences
Accurately handle hotel, flight, car, and rail bookings
Guide customers in self-service options on the Navan platform and app
Respond promptly, meeting SLA expectations
Follow company and customer policies, ensuring global compliance
Give feedback to stakeholders on goal progress and key processes
Participate in team meetings on products, suppliers, and industry updates
Stay current on travel industry best practices
Maintain attendance, complete assigned training, and meet performance metrics
Requirements:
5+ years as a Travel Consultant covering air, rail, and hotel bookings
3+ years with GDS (Sabre, Amadeus, or Galileo) – Mandatory
Fluency in English and Italian - Mandatory fluency in both languages
Background in contact center or customer-facing roles
Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
Empathetic, professional, and excellent at communicating verbally and in writing
What we offer:
Generous medical plans, dental, and vision benefits with premiums covered by Navan
Various insurance options designed to cover each family's needs