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We are seeking a Business Transformation Lead to drive process design, maturity, and continuous improvement across UK delivery operations. This role acts as a trusted process consultant, supporting end-to-end transformation across the Sell–Build–Run lifecycle, from pre-sales through to operations handover. The individual will embed Lean methodologies, lead strategic improvement initiatives, and collaborate with cross-functional stakeholders within an Agile, Spotify-based organisational model to deliver measurable business outcomes.
Job Responsibility
Lead process design, development, and maturity initiatives across UK delivery functions
Conduct benefit case analysis and lead deep-dive process and requirement assessments
Develop and document current (as-is) and future (to-be) process states
Drive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)
Facilitate workshops to identify process inefficiencies and implement innovative solutions
Identify, document, and manage transformation dependencies, risks, and mitigation plans
Establish KPIs, SLAs, and performance metrics in collaboration with stakeholders
Deliver root cause analysis and data-driven insights to support decision-making
Lead improvement teams and maintain corrective action plans
Promote a culture of continuous improvement and innovation across teams
Monitor process performance and establish control plans, including SPC and control charts
Develop and execute Out of Control Action Plans (OCAPs)
Provide training and onboarding for new or improved processes
Act as escalation point for process-related issues
Support pre-sales and project delivery models, including PMO functions
Contribute to Agile delivery within squads, tribes, and chapters
Ensure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)
Apply Lean tools such as 5S and Kaizen to improve workplace efficiency
Enable digital transformation through tools such as Visio, SharePoint, and Power Platform
Requirements
Proven experience in business transformation and continuous improvement (3-5 Years)
Degree in Engineering, Computer Science, or a related discipline
Strong expertise in Lean Six Sigma methodologies (Green Belt preferred)
Demonstrated experience with DMAIC, DFSS, and process optimisation frameworks
Solid understanding of Statistical Process Control and capability analysis
Experience with BPMS deployment and statistical tools such as Minitab or SPSS
Knowledge of Agile frameworks, particularly Spotify model structures
Understanding of project lifecycle management, PMO functions, and delivery methodologies
Strong stakeholder engagement and communication skills
Ability to analyse data, identify trends, and translate insights into action
Experience in telecom industry environments is advantageous
Capability to lead cross-functional teams and drive transformation programmes
Strong organisational skills with the ability to prioritise and work independently
Adaptable, solution-oriented, and focused on delivering measurable outcomes
Nice to have
Experience in telecom industry environments is advantageous
What we offer
Opportunity to lead large-scale transformation initiatives across international markets
Exposure to end-to-end telecom delivery models and advanced Agile frameworks
Collaborative working environment with cross-functional global teams
Continuous learning through hands-on application of Lean Six Sigma and Agile methodologies
Involvement in strategic decision-making and business performance optimisation