Business Transformation Lead

• Lead process design, development, and maturity initiatives across UK delivery functions
• Conduct benefit case analysis and lead deep-dive process and requirement assessments
• Develop and document current (as-is) and future (to-be) process states
• Drive continuous improvement initiatives using Lean Six Sigma methodologies (DMAIC/DFSS)
• Facilitate workshops to identify process inefficiencies and implement innovative solutions
• Identify, document, and manage transformation dependencies, risks, and mitigation plans
• Establish KPIs, SLAs, and performance metrics in collaboration with stakeholders
• Deliver root cause analysis and data-driven insights to support decision-making
• Lead improvement teams and maintain corrective action plans
• Promote a culture of continuous improvement and innovation across teams
• Monitor process performance and establish control plans, including SPC and control charts
• Develop and execute Out of Control Action Plans (OCAPs)
• Provide training and onboarding for new or improved processes
• Act as escalation point for process-related issues
• Support pre-sales and project delivery models, including PMO functions
• Contribute to Agile delivery within squads, tribes, and chapters
• Ensure compliance with Vodafone standards and quality frameworks (e.g. ISO9001)
• Apply Lean tools such as 5S and Kaizen to improve workplace efficiency
• Enable digital transformation through tools such as Visio, SharePoint, and Power Platform

• Proven experience in business transformation and continuous improvement (3-5 Years)
• Degree in Engineering, Computer Science, or a related discipline
• Strong expertise in Lean Six Sigma methodologies (Green Belt preferred)
• Demonstrated experience with DMAIC, DFSS, and process optimisation frameworks
• Solid understanding of Statistical Process Control and capability analysis
• Experience with BPMS deployment and statistical tools such as Minitab or SPSS
• Knowledge of Agile frameworks, particularly Spotify model structures
• Understanding of project lifecycle management, PMO functions, and delivery methodologies
• Strong stakeholder engagement and communication skills
• Ability to analyse data, identify trends, and translate insights into action
• Experience in telecom industry environments is advantageous
• Capability to lead cross-functional teams and drive transformation programmes
• Strong organisational skills with the ability to prioritise and work independently
• Adaptable, solution-oriented, and focused on delivering measurable outcomes

Experience in telecom industry environments is advantageous

• Opportunity to lead large-scale transformation initiatives across international markets
• Exposure to end-to-end telecom delivery models and advanced Agile frameworks
• Collaborative working environment with cross-functional global teams
• Continuous learning through hands-on application of Lean Six Sigma and Agile methodologies
• Involvement in strategic decision-making and business performance optimisation