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We are seeking a Business Transformation Analyst to join our SA & BO PMO team. In this role, you will support process design, operational management, and business transformation initiatives. You will work closely with the PMO & Business Support team to ensure operational health across multiple central activities, including presales, project and programme delivery, and transition to operations. This position is pivotal in driving process improvements, standardising best practices, and enhancing customer experience through effective stakeholder engagement.
Job Responsibility:
Maintain standards, processes, and policies within PMO and GVBTS for consistency and best practices
Support governance frameworks, including training, communication, and stakeholder engagement
Identify trends and recommend solutions to improve efficiency
Assist in managing central GVBTS processes such as demand and capacity management, governance activities, and finance tracking
Ensure presales and delivery processes align with established methodologies
Support collaboration and communication using digital tools like Teams and SharePoint
Operate within an Agile team environment
Contribute to transformational change and continuous improvement initiatives by challenging the status quo and supporting strategic objectives
Requirements:
Minimum 2 years’ experience in a similar role within the Telco or IT industry
Highly organised, analytical, and curious, with strong problem-solving skills
Skilled in stakeholder management within complex organisations
Basic understanding of business operations and project management principles
Familiarity with project management tools and methodologies
Knowledge of finance and risk management
Proficient in digital collaboration tools (Teams, SharePoint, MS Engage)
Strong technical skills in Microsoft Power Automate, Power Apps, Jira, and Confluence
Advanced SharePoint capabilities and knowledge of Power BI (advantageous)
Agile and PRINCE2/PMI certifications are desirable
Nice to have:
Advanced SharePoint capabilities and knowledge of Power BI (advantageous)
Agile and PRINCE2/PMI certifications are desirable
What we offer:
Opportunity to work on impactful business transformation projects within a global organisation
Exposure to Agile methodologies and advanced project management practices
Collaborative and inclusive work environment with continuous learning opportunities