Business to Consumer Collections Specialist

• Maintain detail oriented and empathetic communication with customers during collection efforts to preserve positive relationships
• Accurately process customer credit applications and ensure efficient handling of the same
• Analyze customer accounts to identify delinquent balances and determine appropriate follow-up actions
• Negotiate payment arrangements or alternative payment plans in line with company policies and objectives
• Collaborate with internal departments and customers to resolve disputes or discrepancies favorably
• Document all communications and collection efforts in the system while ensuring compliance with company and legal standards
• Prepare and maintain records of collections activities, including aging reports and account status updates
• Provide regular updates to management on collection performance and any trends or challenges
• Stay informed about industry best practices and legal requirements to ensure effective and compliant collections processes
• Offer exceptional service and support to customers, helping them understand their account balances and available solutions

• Minimum of 3 years of experience as a Collections Specialist or in a similar role
• Proficiency in using Accounting Software Systems
• Proficiency in using CRM
• Knowledge of Epic Software is a plus
• Strong understanding of Accounts Receivable (AR)
• Experience in Answering Inbound Calls
• Ability to perform Billing Functions
• Experience in Claim Administration
• Knowledge of Collection Processes is essential

Knowledge of Epic Software

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan