Business Tech Support Specialist, T-Mobile

T-Mobile

Location:
United States, Atlanta

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

20.00 - 23.00 USD / Hour

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Job Description:

The Specialist in Business Tech Support at T-Mobile is instrumental in providing advanced technical support and solutions for business technology systems. This role is crucial in troubleshooting and resolving complex issues that impact business operations, ensuring minimal downtime and maximum productivity. By collaborating with IT and business teams, the Specialist helps in optimizing technology infrastructure to meet current and future business needs. Their expertise supports the seamless integration of new technologies into existing systems, enhancing overall business efficiency. The Specialist's contributions are vital to maintaining T-Mobile's reputation for technological excellence and operational reliability.

Job Responsibility:

Troubleshoots and resolves complex technical issues impacting business operations
Collaborates with IT and business teams to optimize technology infrastructure
Supports the integration of new technologies into existing systems
Ensures minimal downtime and maximum productivity of business technology systems
Maintains operational reliability and technological excellence
Enhances overall business efficiency through advanced technical support

Requirements:

Bachelor's Degree Computer Science or Related Field (Preferred)
Less than 2 years Providing technical support for IT equipment, software, and mobile devices (Preferred)
Less than 2 years Advanced technical troubleshooting of desktops, laptops, and servers (Preferred)
Less than 2 years Working with Microsoft Office 365 Services and various operating systems including Windows and Apple OS (Preferred)
Problem Solving Expertise in identifying, diagnosing, and resolving complex technical issues in business technology systems. (Required)
Technical Support Ability to provide advanced technical support and troubleshoot issues to ensure minimal business downtime. (Required)
Collaboration Strong capability to work effectively with both IT and business teams to optimize technology infrastructure. (Required)
Microsoft Office Proficiency in Microsoft Office tools to support documentation, reporting, and analysis tasks. (Required)
At least 18 years of age
Legally authorized to work in the United States

What we offer:

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Business Tech Support Specialist