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The Business Systems Manager will lead the delivery, integration, and day‑to‑day operation of ABL Group’s core business systems, ensuring they are robust, scalable, and aligned with our strategic objectives. This role has end‑to‑end ownership of the enterprise systems landscape, including ERP, CRM, HRIS, and associated platforms such as NetSuite, Zoho CRM, SagePeople, and their integrations. You will lead the Business Systems team and partner closely with functional leaders, implementation partners, and IT & Digital colleagues to define and deliver a future‑state architecture that enables growth, efficiency, and operational excellence.
Job Responsibility:
Lead the design and delivery of enterprise-wide business systems transformation, including future state architecture across core platforms
Manage the Business Systems team (product owners, system admins, analysts) across Finance, HR, CRM, and Project Management domains
Translate enterprise architecture blueprints into actionable system implementation plans
Own the product backlog and roadmap for business systems, ensuring alignment with Group priorities
Own the integration strategy across business systems, data flows, and reporting platforms
Ensure systems are fit for purpose, technically sound, and effectively governed
Lead engagement with system integrators and vendors, including scope definition, delivery oversight, and performance management
Establish and maintain standards for system configuration, integration, data quality, and change control
Coordinate with external vendors and implementation partners to deliver system configurations, integrations, and enhancements
Ensure system reliability, scalability, and maintainability through structured governance and lifecycle management
Ensure business systems are operationalised effectively, including support models, documentation, and knowledge transfer
Partner with Infrastructure, Security, Support, and Digital teams to ensure systems change and support analytics, reporting, and insight driven decision making
Drive continuous improvement of systems, processes, and ways of working
Requirements:
Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline
8+ years' experience managing enterprise systems, applications, or digital platforms
Proven leadership of ERP and enterprise application implementations across multi‑platform environments (ERP, CRM, HRIS)
Experience leading and developing technical or functional systems teams
Strong understanding of system integration, APIs, data flows, and data quality
Experience with CRM and HR platforms (e.g. Zoho, SagePeople, or similar)
Demonstrated capability in systems governance, change and release management, and operational support models
Familiarity with process standardisation, Agile delivery, product lifecycles, and backlog prioritisation
Strong written and verbal communication skills in English