Business Systems, Delivery & Change Manager Job at Social Value Portal Ltd (North London)

Job Description

We are searching for a Business Systems, Delivery & Change Manager to lead our business systems, digital platforms, and technology change portfolio. This senior technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery oversight, guiding cross-functional teams and suppliers to ensure that technology change is delivered safely, consistently, and effectively across the business.

Job Responsibility

Define and own the strategic direction for business systems, ensuring alignment to Solus' technology roadmap and business goals
Prioritise the change portfolio, balancing strategic needs, operational risks, dependencies, and capacity
Make decisions on technology investments, supplier contracts, and commercial evaluations
Approve and govern system changes, ensuring security, architectural integrity and operational stability
Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management
Make people-leadership decisions including performance management, capability development, and team structure
Evaluate and manage risk across systems, projects and change activity, ensuring regulatory, audit and security requirements are fully met
Build and deliver a long-term strategic roadmap for business systems, integrations, data flows, and platform evolution
Provide leadership across the delivery and change capability, setting expectations for quality, pace, and governance
Work closely with the CIO to ensure alignment between infrastructure, cloud, platforms, business applications and change
Lead a multi-discipline function (Business Analysts, Change Leads, Delivery Leads, Systems SMEs) ensuring capability, performance, and progression
Develop team members through coaching, mentoring, training and succession planning
Create a high-trust, high-performance culture that empowers colleagues and encourages continuous improvement
Ensure the team manages documentation, processes and business knowledge to reduce key-person dependencies
Own the full lifecycle of technology change: intake, analysis, prioritisation, design assurance, delivery oversight, adoption, and benefits tracking
Ensure delivery teams follow agreed standards (Agile, hybrid, or waterfall where appropriate) with consistent governance
Oversee delivery risks, RAID management and cross-functional dependencies
Ensure systems changes are safe, secure, tested, and supported at go-live
Oversee the lifecycle of key business systems - including upgrades, vendor management, integrations, and enhancement roadmaps
Ensure systems are secure, resilient, and compliant, supported by well-maintained documentation and change records
Act as escalation point for system incidents, recurring issues, platform concerns and supplier escalations
Drive simplification, standardisation and rationalisation of systems to reduce complexity and improve user experience
Build strong relationships with business leaders, operational managers, suppliers, and technology partners
Communicate complex technical and delivery topics clearly at senior level
Represent Technology at governance boards, steering groups, and executive forums
Manage budgets for systems, suppliers, licences, and delivery resources
Ensure cost-effective delivery and maximise value for money from suppliers and change activity

Requirements

Degree in IT, Technology, Business Management or related field
Strong evidence of leadership in technology delivery, business systems or change management
Certifications beneficial: ITIL (governance & service management)
Agile/Scrum/Scaled Agile
Project/Programme Management (PMP, MSP, Prince2)
Change Management (APMG/PROSCI)
Experience managing budgets, suppliers and enterprise-scale change functions
Strong leadership capability: team leadership, coaching, performance management
Deep understanding of business systems, integrations, software delivery lifecycle, and enterprise change management
Ability to oversee complex delivery portfolios, balancing capacity, risk and value
Advanced stakeholder management and influencing skills across senior levels
Knowledge of technology strategy, architecture governance, and vendor management
Strong analytical, commercial and problem-solving skills
Experience managing multidisciplinary teams in fast-paced environments
Ability to constructively challenge, make decisive recommendations, and deliver difficult messages
Demonstrated ability to shape culture, drive behavioural change and embed new ways of working

What we offer

Competitive salary based on location, skills, experience, and qualifications
Bonus opportunity tied to your performance and the overall success of Solus
Company pension scheme with employer contributions
33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days
Save money with up to 40% discount on Aviva products and other retailer discounts
Share in Aviva's success through the Aviva Save As You Earn scheme
Supportive policies including parental and carer's leave
Wellbeing focus with tools like Group Income Protection and 24/7 GP access

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Business Systems, Delivery & Change Manager

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