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This is a key role that supports the Business to design, develop and maintain timely and accurate reporting of business performance measures and provide business process analysis. You will need to have a strong aptitude for learning and understanding our IT Systems and Business Management Information Systems and be very comfortable with extracting and using data to generate measures, metrics and KPI’s. You will also work on project-based assignments working closely with IT and Operational Teams to assists them in the reporting of their measures, metrics and KPIs.
Job Responsibility:
Work closely with the Senior Contracts Manager to develop and sustain an accurate and timely measures reporting suite every month across all support and operational functions of the business
Produce and circulate a Monthly Balanced Scorecard Report for Executive review
Develop measures that operational and support functions can understand and use in their roles to identify issues and trends for the improvement of their services
Provide monthly support to operational and support function managers in the production and understanding of their measures, metrics and KPIs
Support and coach operational and support functional staff to actively use measures, metrics and KPI’s to investigate and understand theirs measures issues and trends that need to be acted upon
Support Managers in investigating operational issues and trends as directed by Senior Contracts Manager
Produce and circulate Safety, Health, Environmental & Quality Steering (SHEQ) Group monthly statistical report
Produce and circulate Vehicle Tracking and Driver Behaviour statistical report