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Business Systems Coordinator/Administrator

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Location:
Latvia , Rīga

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Business Systems Administrator to support and maintain our core internal tools and systems. This is an individual contributor role for someone early in their career who is comfortable with technical systems, enjoys problem-solving, and can help execute IT projects while acting as a generalist within an operations team. You will work closely with senior IT and Operations partners to keep systems running smoothly, support internal teams, and assist with rollouts, migrations, and access management.

Job Responsibility:

  • Administer day-to-day SSO and user access across tools using Azure AD
  • Support onboarding and offboarding by managing user provisioning and permissions
  • Assist with access reviews and audit-related tasks
  • Support administration of core SaaS tools including Salesforce (admin-lite / integrations), Jira, Slack, and other business applications
  • Handle basic configurations, permissions, and user support requests
  • Troubleshoot system issues and escalate more complex problems when needed
  • Assist in executing IT projects such as system rollouts, migrations, and tooling improvements
  • Coordinate tasks, documentation, and timelines with cross-functional partners
  • Maintain system documentation, SOPs, and internal knowledge bases
  • Provide Level 1 operational support by managing and resolving reactive tickets through Zendesk in line with defined SLAs
  • Perform initial triage, troubleshooting, and issue categorization, escalating complex cases to Level 2 teams when required
  • Maintain accurate ticket documentation while ensuring timely communication with stakeholders
  • Support SaaS license management
  • Help track vendor contracts/ renewals and tooling usage
  • Identify opportunities to improve processes and reduce manual or redundant work

Requirements:

  • 2–4 years of experience in Business Systems, IT Operations, or a related technical role
  • Exposure to SSO / IAM tools (Okta, Azure AD, Google Workspace, or similar)
  • Experience supporting or administering SaaS tools such as Salesforce, Jira, Slack, or comparable platforms
  • Comfortable managing multiple requests and small projects in parallel
  • Strong organizational skills and attention to detail
  • Clear communicator who enjoys working cross-functionally

Nice to have:

  • Basic familiarity with security or compliance concepts (e.g., access controls, audits)
  • Experience in an operations, IT, or internal tools team
  • Interest in growing into a senior Business Systems or IT role
  • Exposure to automation tools or workflows

Additional Information:

Job Posted:
March 22, 2026

Employment Type:
Fulltime
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