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Business Systems Assistant

fredperry.com Logo

Fred Perry Ltd

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A hands-on, high-impact role at the centre of Fred Perry's IT and data operations. You'll help manage and improve core business systems, support end users, and keep our operational infrastructure running smoothly. Working closely with Business Systems leadership and IT colleagues, you'll support legacy systems, troubleshoot issues, document and test changes, gather requirements, and help maintain the accuracy of key property, asset and operational data. This position may require occasional out-of-hours work and limited travel across the UK, EU and US for project or operational needs.

Job Responsibility:

  • Troubleshoot, diagnose and resolve system issues, escalating or liaising with third-party vendors when required
  • Monitor system performance and assist with routine maintenance and configuration updates
  • Resolving IT issues as part of the wider IT support team
  • Work with senior IT and Business Systems leaders to support system improvements, automation and process development
  • Gather requirements from stakeholders and translate them into clear technical actions
  • Support testing activities, including preparing test scripts, assisting with UAT and documenting results
  • Contribute to the rollout and adoption of new system features and upgrades
  • Maintain high-quality property, asset and operational data through accurate entry, updates, cleansing and validation
  • Run regular data checks, produce routine reports and support monthly planned works
  • Assist in developing meaningful reporting and dashboards, including SQL-based outputs
  • Document business processes, workflows and system procedures
  • Maintain system documentation, knowledge bases and functional specifications
  • Provide administrative support to the Information Systems Lead and wider management team on ad-hoc tasks
  • Act as a key point of contact for user queries, offering guidance on system usage and best practice
  • Manage support requests through Service NOW ticketing system recommending remediations on repeat issues
  • Support the creation of user guides, training materials and onboarding sessions for new users
  • Help colleagues across the business use IT systems effectively and confidently
  • Identify opportunities to enhance systems, data quality and operational processes
  • Researching and recommending future technology to enhance business operations
  • Support small-scale improvement initiatives and contribute to a culture of ongoing optimisation
  • Ensuring the company's cyber security meets industry compliance regulations and remains fully licenced for all operational software
  • Keeping up to date with all GDPR rules and practices and applying them as required throughout the operational business systems
  • Ensuring all systems are updated with any software updates or patches that are required to keep Fred Perry data safe
  • Make certain any system development meets the required regulations

Requirements:

  • Attention to detail
  • Problem-solving ability
  • Technical aptitude
  • Team collaboration
  • Customer service orientation
  • Technical understanding of how all the software links together and reliance's (Architecture)
  • Understand the operational flow across a fashion business that distributes wholesale, retail, and e-commerce globally
  • IBM main frame/iseries
  • Navision (Microsoft Dynamics)
  • Sync Back Pro
  • Magento / Shopify
  • Microsoft Office 365
  • Asana
  • Centric PLM
What we offer:
  • Annual performance-related bonus
  • Competitive salary
  • Generous staff discount and regular sample sales
  • Generous pension scheme with 8.5% company contribution
  • Option to buy an extra 5 days holiday annually
  • Enhanced maternity and paternity packages
  • Life insurance
  • Private healthcare
  • Cycle to work scheme
  • Early finish Fridays
  • Season ticket loan
  • Additional benefits with long service
  • 25 days annual leave plus Bank Holidays
  • Annual Birthday vouchers
  • EAP
  • Social Events

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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