Business Systems Analyst Job at Northpower Ltd (Whangārei)

Job Description

We’re looking for a Business Systems Analyst to join our Energy Services Platforms team. This role will suit someone that thrives at the intersection of technology and business and is motivated to make systems simpler, smarter and more effective for our teams who rely on them every day. You'll collaborate with business teams, digital teams, and vendors to align our systems with business needs to drive operational excellence. You'll streamline processes, support major system related initiatives and projects, and directly enhance efficiency, service quality, and customer outcomes.

Job Responsibility

Collaborating with stakeholders to thoroughly assess business requirements and translate them into clear, actionable system specifications
Providing ongoing support, maintenance, and continuous improvement for core business systems and integrations
Analysing issues and delivering escalated support as necessary, ensuring operations remain uninterrupted
Participating in system enhancements, upgrades, and project delivery activities
Organising and facilitating testing processes, including System and User Acceptance Testing (UAT), to confirm that solutions are robust and meet business needs
Creating comprehensive user documentation and assisting with training initiatives to support successful system adoption
Recognising opportunities to optimise processes and enhance system performance
Establishing and fostering strong, reliable relationships with internal teams and external vendors
Championing safe, compliant, and quality-driven work practices
Occasional travel to other Northpower depots (1-2 times a month depending on business requirements)

Requirements

2-4 years’ experience as a Business Systems Analyst or in a similar
Flexibility to travel to other depots
Strong analytical and problem-solving skills, with the ability to understand both business processes and technical systems
Proven experience in requirements gathering, process improvement, and system support
Excellent communication skills, with the ability to engage confidently across technical and non-technical audiences
A proactive, organised approach, with the ability to manage competing priorities
A collaborative mindset and a genuine focus on delivering value to the business

What we offer

Competitive remuneration
An in-house well-being programme, a peer support network (Kaitiaki) and EAP services
Life Insurance and group discounted medical insurance
Ongoing learning, development, and career progression opportunities
A supportive, friendly workplace where people are valued and appreciated
Family-friendly events and discounted gym membership along with various retail discounts

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Business Systems Analyst

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