Business Systems Analyst Jobs

Engage Cleveland

Location:
United States, Cleveland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Jewish Federation of Cleveland is performing a multi-year transformation of their business systems. To help ensure the success of this transformation, the Federation has created this new position – Business Systems Analyst – to support the usage and ongoing management of the technology stack that powers our robust fundraising, financial, and business operations. This role will be responsible for analyzing business processes, gathering and documenting requirements, developing system solutions, end-user training, and supporting enhancements to maximize efficiency, data accuracy, and user adoption across departments.

Job Responsibility:

Work closely with business owners and end-users to understand needs, pain points, and opportunities
Collect and document system requirements and translate into functional specifications and design documents
Create and manage documentation of system design decisions, use-cases, process flows, enhancements, and test scripts
Work in partnership with the solutions architects, system administrators, and software partners to design and implement technical solutions
Work with partners to ensure organizational knowledge transfer of documentation, system configurations, and customizations
Evaluate existing workflows, identify inefficiencies, and propose solutions for optimization
Assist in the design, testing, and rollout of new features, integrations, and reporting
Coordinate user acceptance testing (UAT) and validate deliverables against requirements
Assist in the design and development of dashboards, queries, and ad hoc reports
Develop training materials, documentation, and standard operating procedures
Provide training and knowledge transfer sessions to users at all levels
Support troubleshooting and serve as a point of contact for functional issues
Participate in new system software evaluations, including supporting the development of requirements, creating RFPs, and software selection activities

Requirements:

Bachelor’s degree in business, information systems, or relevant experience
3–5 years of experience as a Business Systems Analyst, ideally with ERP or CRM systems
Strong understanding of enterprise systems including (ERP, CRM, and or HRIS systems – specifically Oracle NetSuite and/or Salesforce)
Business process knowledge in finance, fundraising, and/or operations
Excellent analytical and critical thinking skills
Strong documentation and technical writing skills
Proficiency in reporting and data visualization tools
Strong communication, collaboration, analytical, and problem-solving skills
Ability to work independently, prioritize and engage in a variety of tasks simultaneously while consistently meeting short deadline situations
High attention to detail, follow-up, self-motivated, proactive, and solution minded

Nice to have:

MBA or advanced degree is a plus
Experience within a non-profit organization is a plus
Understanding of core finance and accounting processes is a plus
Experience in project management and system implementations is a plus
Experience with enterprise Data Warehousing, Business Process Automation, AI, is a plus

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

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Business Systems Analyst