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We are looking for a skilled Business Systems Analyst to join our team in Richmond, Virginia. In this long-term contract role, you will play a crucial part in evaluating business systems, identifying areas for enhancement, and aligning solutions with organizational strategies. This position requires a proactive individual who excels in understanding business needs and translating them into actionable system designs.
Job Responsibility:
Analyze and evaluate existing business systems to identify areas for improvement and alignment with company goals
Collaborate with stakeholders and subject matter experts to gather and document detailed requirements
Develop functional and non-functional specifications, use cases, and system design documents
Conduct joint application development sessions to brainstorm and refine solutions
Facilitate communication between end-users, software vendors, and development teams to ensure successful implementation
Create technical documentation, including user manuals and flowcharts, to support system operations
Utilize Agile methodologies to manage project timelines and deliverables effectively
Perform gap analyses to assess discrepancies between current and desired system states
Provide guidance to programmers during system development and oversee technical requirements integration
Monitor and evaluate system performance, ensuring compliance with organizational standards
Requirements:
Proven experience in business analysis and systems evaluation
Strong knowledge of Agile Scrum methodologies
Ability to perform gap analysis and propose actionable solutions
Familiarity with technical documentation and diagramming tools, such as flowcharts and UML
Excellent communication skills for interacting with stakeholders and technical teams
Solid understanding of computer systems, programming languages, and software architecture
Ability to manage organizational and human impacts of new system implementations
Nice to have:
Experience in call center customer service processes is a plus
What we offer:
medical, vision, dental, and life and disability insurance