Business Systems Analyst Job at Mozilla

Business Systems Analyst

Mozilla

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Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Business Systems Analyst plays a key role in improving and stewarding these systems. You will take a product-minded approach across multiple platforms: discovering user needs, validating ideas, and implementing improvements that make our tools more usable, connected, and sustainable. Though Salesforce and integrated systems remain a core part of this role, your scope extends to the broader suite of platforms our teams rely on. You will partner with colleagues across the Foundation to understand workflows, identify opportunities, and deliver thoughtful, measurable enhancements. This is a collaborative, hands-on role for someone who enjoys understanding how things work, solving problems with intention, and supporting teams with systems that feel reliable and intuitive.

Job Responsibility:

Delivery & Continuous Improvement (50%): Configure, enhance, and maintain systems across the Technology Platforms ecosystem (including Salesforce and integrated tools)
Contribute to the Salesforce and Client Relationship Management (CRM) ecosystem as a product
Manage user accounts, roles, permissions, and security settings
Monitor and improve data quality, governance, and system integrity
Support and maintain integrations between platforms
Evaluate and implement new features or system improvements
Troubleshoot issues quickly and learn from incidents
Track platform adoption, usage, and satisfaction
Discovery & Process Improvement (25%): Conduct discovery with staff to deeply understand workflows, pain points, and opportunities
Collaborate with stakeholders to validate solutions
Translate user needs into lightweight artifacts
Identify opportunities for automation, simplification, and improved efficiency
Participate in team planning and prioritization
Collaborate in an Agile environment
User Success & Product Advocacy (15%): Act as an internal product champion
Deliver onboarding, training, and ongoing learning opportunities
Promote best practices in data entry, reporting, and system usage
Produce clear release notes, update summaries, training materials, and user guides
Promote a culture of transparent, user-centered, evidence-based system improvements
Data Governance & Operations (10%): Support data governance activities across systems
Manage access to Mozilla Foundation’s systems and tools
Maintain accurate and up-to-date documentation
Communicate clearly with stakeholders when handling access changes, system updates, or operational requests

Requirements:

3 to 5 years of experience in business systems analysis, Salesforce administration, or technical product/operations roles, ideally in a nonprofit setting
Hands-on Salesforce platform experience, including configuration of Flows, validation rules, dashboards, reports, record pages, and permission/security management
Strong ability in gathering, understanding, and translating user needs into system requirements, user stories, process maps, and lightweight documentation
Proficiency with SQL or SOQL for querying, troubleshooting, and analyzing data across systems
Experience working with SaaS platforms beyond Salesforce (e.g., Airtable, FormAssembly, donation platforms, email tools) and supporting cross-system workflows
Familiarity with data tools (Apsona, Data Loader), data quality principles, and handling large datasets
Strong analytical and problem-solving skills with an outcome-focused approach
Ability to explain technical concepts clearly to non-technical audiences
Comfort working in an iterative, collaborative environment with shifting priorities
Strong organizational skills, attention to detail, and the ability to manage multiple workstreams
Commitment to privacy, data stewardship, and ethical use of technology
Familiarity working within Agile or product operating model principles

Nice to have:

Familiarity with Python to wrangle data, script functions, and automate small tasks
Experience with nonprofit Client Relationship Management (CRM) frameworks
Salesforce certifications such as Platform Administrator, Platform App Builder, Business Analyst, Consultant, or Developer
Experience with Apex (or other programming languages) to extend functionality or prototype solutions
Experience with API-based integrations, middleware tools, or automation platforms
Experience defining and tracking metrics for adoption, efficiency, data quality, or system performance

What we offer:

Private Medical Insurance
Extended Sick Leave
Global Employee Assistance Program (EAP)
Retirement Plan contributions
Paid Time Off: 20 days annual leave + sick days and your birthday
Company Holidays + Shutdown
Wellness budget
Professional Development budget
Top up program for Pregnancy and Parental leaves
Flexible work environment
Industry-leading paid parental leave
Reimbursement for professional development
A work setup including the latest hardware and software of your choice

Additional Information:

Job Posted:
February 01, 2026

Work Type:

Remote work

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