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Communicate with cross-functional departments to gather business requirements, user stories and specifications to map out process workflows
Document functional and non-functional requirements
Collaborate with users from various business units to provide enhancements to system functionality
Support, enhance, and maintain business applications to assure their availability, reliability, performance, and fit evolving requirements
Effectively resolve production problems in a timely manner
Monitor and respond to support requests that are escalated from the application support team
Document incident and problem resolutions and communicate with affected parties
Maintain and update Functional Specifications for system enhancements and other functionality relevant to Canfor’s enterprise systems
Collaborate with technical staff to develop system solutions to address new and evolving business requirements
Document detailed specifications and communicate detailed solutions with the business to obtain approval for enhancements requiring code changes
Develop accurate and complete test scenarios based on requested system changes
Perform functional unit testing to ensure that system changes are working as designed and do not have a detrimental impact to any existing system functionality
Support the QA group during user acceptance testing of enhancements and system issues
Support the identification, documentation, remediation, testing and implementation of system issues
Participate in the development of change management plans to support high adoption of new solutions
Develop or support the business in developing appropriate training materials when required
Support the monitoring and resolution of issues identified by integrity reports and other error notifications
Requirements:
University degree (Business, Management Information Systems or Computer Science) from a recognized university and/or equivalent experience
Minimum of 3-5 years’ experience in implementing, optimizing and/or supporting business systems
Experience working in Agile methodology an asset
Proven capability to accurately prepare written business correspondence that is coherent, grammatically correct, effective, professional and engaging
Experience with Oracle JDE preferred
Oracle Transportation Management required
Knowledge and understanding of corporate supply chain processes
Experience analyzing and documenting business processes
Lumber or Pulp manufacturing industry experience is an asset
Take responsibility for self-development and continuous learning to achieve required knowledge for the job
Organized and able to manage multiple and shifting priorities
Excellent written and oral communication skills
Excellent analytical, mathematical, and creative problem-solving skills
Excellent listening and interpersonal skills
Experience working in a team-oriented, collaborative environment
Logical and efficient
Keen attention to detail
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong customer service orientation
Ability to conduct research into systems issues and products as required
Ability to communicate ideas in both technical and user-friendly language
Nice to have:
Experience working in Agile methodology
Experience with Oracle JDE
Lumber or Pulp manufacturing industry experience
What we offer:
Performance-based incentive plans
recognition programs
benefits
paid leaves
pension plans with base and matching contributions